TSLA376.590-3.53%
GM81.430-2.34%
F12.715-0.225%
RIVN15.1050.085%
CYD31.740-2.86%
HMC32.105-0.045%
TM186.500-3.86%
CVNA63.165-0.785%
PAG209.9000.24%
LAD303.470-3.55%
AN162.660-2.39%
GPI247.365-0.14499%
ABG180.105-1.415%
SAH61.585-0.785%
TSLA376.590-3.53%
GM81.430-2.34%
F12.715-0.225%
RIVN15.1050.085%
CYD31.740-2.86%
HMC32.105-0.045%
TM186.500-3.86%
CVNA63.165-0.785%
PAG209.9000.24%
LAD303.470-3.55%
AN162.660-2.39%
GPI247.365-0.14499%
ABG180.105-1.415%
SAH61.585-0.785%
TSLA376.590-3.53%
GM81.430-2.34%
F12.715-0.225%
RIVN15.1050.085%
CYD31.740-2.86%
HMC32.105-0.045%
TM186.500-3.86%
CVNA63.165-0.785%
PAG209.9000.24%
LAD303.470-3.55%
AN162.660-2.39%
GPI247.365-0.14499%
ABG180.105-1.415%
SAH61.585-0.785%

Fixed-Ops

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
Featured Service Drive
Fixed ops leaders John Fairchild and Shon Kingrey share proven strategies for performance, coaching, and accountability.

Fixed ops leaders can’t afford to ignore accountability and coaching — John Fairchild & Shon Kingrey

- July 21, 2025
The fixed operations department stands as a vital profit powerhouse for dealerships, making its success essential. In this latest episode of Service Drive on CBT News, Shon Kingrey, VP of...
Featured Service Drive
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...
Featured Service Drive
Don Andres joins us to discuss how automation tools can both help and hinder dealership service departments.

Why human connection still drives service department growth – Don Andres | Auto SCT Consulting & Training

- July 7, 2025
On today’s episode of CBT Now, Don Andres, author of Why Auto Service Departments Fail to Grow and Owner of Auto SCT Consulting & Training, joins us to discuss how...
Featured CBT Now
If your service drive isn’t actively selling tires, you’re leaving money on the table; tires aren’t just rubber; they’re rolling relationships

Tires are the ticket: Turning tread into trust in the service drive

- July 7, 2025
If your service drive isn’t actively selling tires, you’re leaving serious money—and long-term customer retention—on the table. Tires aren’t just rubber and steel; they’re round, rolling relationships. They’re also one...
Fixed-Ops Articles
mobile service

Nolan Armpriester shares why mobile service is the future of fixed ops

- June 26, 2025
As customer expectations evolve, service departments nationwide are responding to increasing demand for convenience. In today's episode of CBT Now, Nolan Armpriester, director of operations at Kinley Automotive Group, shares...
Featured CBT Now
Jim Henne shares how leadership, culture, and training transformed his dealership and boosted profits in today’s automotive market.

Jim Henne’s playbook for success focused on service and teamwork

- June 17, 2025
On the latest episode of Training Camp with Adam Marburger, thought leader and newly minted dealer principal Jim Henne joins the conversation to share how he rose through the ranks...
Featured Training Camp
The modern fixed operations leader isn't just managing technicians and advisors—they're managing informaton, in real-time.

Performance you can see: Data-driven fixed ops

- June 4, 2025
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing: data visibility. The modern fixed operations...
Fixed-Ops Articles
If you're a fixed ops director you've got to divide your strategy into two distinct territories: the hot & cold side of the customer pipeline 

Pipeline precision: Coaching the outside parts sales game

- May 20, 2025
As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts and calling it 'building relationships.' Others...
Articles Fixed-Ops
A batter skipping their first at-bat doesn't happen. But that is what I continue to see happen on our service drives.

Missing the First At-Bat: The Cost of Skipping Time-and-Mileage Service Offers

- May 15, 2025
Baseball season has been in full swing since March, and I’ve enjoyed catching a few games here and there. One thing I haven’t seen yet? A batter skipping their first...
Articles Fixed-Ops

Latest Articles

Stellantis moves to minimum advertised pricing policy starting Oct. 1
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September new-vehicle sales pace reaches 16.1M as consumer spending rises 6.6%
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Trump hosts Xi, Honda plans $2.5B hybrid plant,
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Trump hosts Chinese President Xi today, U.S. dealers watching closely
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Trump hosts Chinese President Xi, U.S. dealers watching closely

Honda plans up to $2.5 billion hybrid plant as Ohio emerges as front-runner
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Honda plans up to $2.5 billion hybrid plant as Ohio leads site race

Bentley unveils first EV as luxury brand targets new buyers
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Bentley unveils first EV as luxury brand targets new buyers

BMW opens U.S. reservations for the new i3 a week early
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BMW opens U.S. reservations for the new i3 a week early

Set more appointments, close more deals with RevDojo's proven prompts
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Set more appointments, close more deals with RevDojo’s proven prompts

Don't hand China the keys to America's auto industry
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Don’t hand China the keys to America’s auto industry

Chris Hudson prepares dealers for the next era of AI car buying 
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Chris Hudson prepares dealers for the next era of AI car buying 

CBT News
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