TSLA376.630-3.49%
GM81.425-2.345%
F12.705-0.235%
RIVN15.1050.085%
CYD31.740-2.86%
HMC32.105-0.045%
TM186.500-3.86%
CVNA63.190-0.76%
PAG209.9450.28501%
LAD303.690-3.33%
AN162.720-2.33%
GPI247.000-0.51%
ABG180.105-1.415%
SAH61.585-0.785%
TSLA376.630-3.49%
GM81.425-2.345%
F12.705-0.235%
RIVN15.1050.085%
CYD31.740-2.86%
HMC32.105-0.045%
TM186.500-3.86%
CVNA63.190-0.76%
PAG209.9450.28501%
LAD303.690-3.33%
AN162.720-2.33%
GPI247.000-0.51%
ABG180.105-1.415%
SAH61.585-0.785%
TSLA376.630-3.49%
GM81.425-2.345%
F12.705-0.235%
RIVN15.1050.085%
CYD31.740-2.86%
HMC32.105-0.045%
TM186.500-3.86%
CVNA63.190-0.76%
PAG209.9450.28501%
LAD303.690-3.33%
AN162.720-2.33%
GPI247.000-0.51%
ABG180.105-1.415%
SAH61.585-0.785%

Fixed-Ops

In the latest episode of CBT Now, Dave Foy shares the urgent need for innovation and leadership development in dealership service departments.

How AI and daily training are reshaping fixed ops – Dave Foy | Fixed Ops Mastermind

- May 5, 2025
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest in continuous training to stay competitive....
Featured CBT Now
On this episode of Inside Automotive, Jen Suzuki breaks down the impact of video communication in fixed operations.

Why ignoring service videos is costing your dealership – Jen Suzuki | eDealer Solutions

- May 1, 2025
In 2025, many service departments are still missing the mark by not fully embracing technician videos — a powerful tool that can boost sales, build credibility, and enhance the customer...
Featured Inside Automotive
On today's Inside Automotive, Tom Druzynski, Director of Service Operations at West Herr Auto Group, discusses how to boost customer loyalty

How dealers can win at customer retention in fixed ops – Tom Druzynski | West Herr Auto Group

- April 16, 2025
Customer retention remains one of the most critical challenges for dealerships, especially in fixed operations. On the latest episode of Inside Automotive, Tom Druzynski, Director of Service Operations at West...
Featured Inside Automotive
Whether you’re running a small shop or a massive multi-rooftop operation, unapplied time is a silent profit killer. But it’s controllable.

Plug the profit leaks fast: How to control unapplied time in the service department

- April 8, 2025
In the fixed ops world, we often say, “You can’t manage what you don’t measure.” And nowhere is this truer than in the case of unapplied time in the service...
Articles Fixed-Ops
service

How dealers can capitalize on service and parts revenue

- April 7, 2025
Hyper-Drive Service Strategies for Today's Dealerships Being a forward-thinking dealer is not enough in today’s hyper-fast service and parts operations. While fixed operations have always provided steady profits, hyper-drive dealerships are...
Articles Fixed-Ops
In today’s service lane, it’s not enough to just keep up—you’ve got to get out front. the dealerships leading the pack are using AI

How AI is Revolutionizing the Role of the Service Advisor and Manager

- March 25, 2025
In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and the dealerships leading the pack are...
Articles Fixed-Ops
Parkway Toyota’s Nick Latino shares how strong fixed ops strategies, customer retention, and efficiency drive profitability and loyalty.

Nick Latino shares how strong fixed ops drives customer retention and profits

- March 24, 2025
With more customers holding onto their vehicles longer, fixed operations remains a critical revenue driver for dealerships. At Parkway Toyota, Fixed Operations Director Nick Latino has refined his approach to...
Featured Inside Automotive
Tully Williams, fixed operations director at The Niello Company, discusses how to boost service retention through trust and transparency.

Master service retention and keep customers coming back – Tully Williams | The Niello Company

- March 13, 2025
Customer retention is the backbone of dealership profitability, but how do service departments ensure repeat and referral business? According to Tully Williams, fixed operations director at The Niello Company, it...
Featured Inside Automotive
One of the most effective communication techniques service advisors can implement is the use of assumptive language.

How to use assumptive language as a service advisor to improve sales and build trust

- March 4, 2025
As a Service Advisor, your words hold immense power—not just in providing information but in guiding your customers toward decisions that are in their best interest. The way you communicate...
Articles Fixed-Ops

How Jen Suzuki’s approach to service BDC can transform your dealership

- February 13, 2025
In the fast-paced world of automotive sales and service, dealers are constantly looking for ways to boost revenue and improve customer satisfaction. Jen Suzuki, President of e-Dealer Solutions and host...
Featured Inside Automotive

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