More from Fixed-Ops
The dealership growth strategy hiding in plain sight
With economic uncertainty prompting consumers to hold onto vehicles longer, dealerships are looking to their existing customer base to generate demand. Sharon Kitzman, CEO of Affinitiv, joins us on today’s...
5 key things killing your service advisor training (and how to fix them)
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Piazza Auto Group doubles down on service fundamentals, advisor accountability
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics.
During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
The simple ‘paperwork’ mistake that could cost dealers $10,000
On the Dash:
CDK Global says a paperwork problem cost a dealer $10,000 during a manufacturer audit.
NADA calls federal record-keeping requirements among the most burdensome rules dealers face today.
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