TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Fixed-Ops

Jeremy Stephens leads Bozard Ford’s mobile service team, completing 2,000+ monthly appointments while improving fixed-ops efficiency.

How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs

- November 17, 2025
Mobile service is one of the fastest-growing opportunities in fixed ops. On today's episode of  Service Drive, Bozard Ford Lincoln's Remote Operations Director, Jeremy Stephens, shares how his team completed more...
Featured Service Drive
Piazza, Rogers

How dealers can optimize service, technicians, and customer experience – Dave Rogers | Piazza Auto Group 

- November 10, 2025
On this episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, shares strategies for dealerships to succeed amid a technician shortage. Rogers details how tactics such...
Service Drive Fixed-Ops
Brion Stapp & Joe McBreen | technicians

Preparing future auto technicians starts in the classroom — Brion Stapp & Joe McBreen

- November 6, 2025
Finding and keeping skilled technicians has been a persistent challenge for dealers nationwide. One Colorado school district is tackling the problem by giving students a hands-on, paid opportunity to work...
Featured Service Drive
Parkway Toyota, service

How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino

- November 3, 2025
With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...
Featured Service Drive
service

Integrity invites obligation: The hidden power on doing what’s right in service

- October 30, 2025
In the world of automotive fixed operations, integrity isn’t a slogan—it’s the foundation upon which every profitable, sustainable relationship is built. As service advisors and service managers, we are the...
Fixed-Ops Articles
Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process.

Tully Williams’ playbook for driving high customer retention in service

- October 27, 2025
The Niello Company retains more than 70% of its service customers returning. On today's episode of Service Drive, Niello's Fixed Ops Director, Tully Williams, details how culture, process, and pricing...
Featured Service Drive
Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh Valley.

Peter Cooper on winning customer loyalty in the service drive

- October 23, 2025
Maximizing customer loyalty starts the moment a car pulls into the service bay. On today's episode of Service Drive, Peter Cooper, president and CEO of Lexus of Lehigh Valley, shares...
Featured Service Drive
Greg Epps and Todd Katcher discuss how technology provides tools to boost productivity and engagement across the dealership.

How digital screens are driving transparency and engagement at dealerships – Greg Epps & Todd Katcher

- October 20, 2025
Digital screens are reshaping the dealership experience for both customers and employees, and North Georgia Toyota is at the forefront. On today’s episode of Driving Solutions, the dealership’s General Manager,...
Fixed-Ops Driving Solutions
Frazier

John Frazier on the real issues behind the service technician shortage

- October 20, 2025
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
Featured Service Drive
Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations into loyalty. 

How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions

- October 13, 2025
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an "inconvenience," vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t...
Fixed-Ops Service Drive

Latest Articles
Latest Articles 04/04/26

Weekly roundup: Stellantis to add 10k jobs, GM leads in Q1 2026 sales, Federal judge partially allows lawsuit against VW to proceed
Latest Articles 04/03/26

White House revises metals tariffs, Stellantis eyes Canada EVs with Leapmotor, NHTSA considers ban on faulty Chinese airbags

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa
Latest Articles 04/03/26

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa

GM to invest more than $150 million in Saginaw Metal Casting Plant
Latest Articles 04/03/26

GM to invest more than $150 million in Saginaw Metal Casting Plant

White House revises metals tariffs, shifts calculation method
Latest Articles 04/03/26

White House revises metals tariffs, shifts calculation method

Stellantis explores EV production in Canada with China’s Leapmotor
Latest Articles 04/03/26

Stellantis explores EV production in Canada with China’s Leapmotor

NHTSA weighs U.S. ban on defective Chinese airbag components
Latest Articles 04/03/26

NHTSA weighs U.S. ban on defective Chinese airbag components

Toyota bets on EV rebound with seven-model U.S. lineup
Latest Articles 04/03/26

Toyota bets on EV rebound with seven-model U.S. lineup

Affordability takes center stage at the 2026 NY Auto Show
Latest Articles 04/03/26

Affordability takes center stage at the 2026 NY Auto Show

Legal battles reshape car sales
Latest Articles 04/03/26

Legal battles reshape car sales

CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.