How to measure the value your service advisors bring to the dealership
Like it or not, a successful dealership boils down to metrics. Hit a certain threshold, and you can rest easy (or easier) until next month or next quarter. But the...
TSLA428.00510.155%
GM79.2502.04%
F14.8051.135%
RIVN14.2880.1375%
CYD57.3301.67%
HMC26.4850.225%
TM189.7150.055%
CVNA67.3852.995%
PAG163.6501.92%
LAD275.5601.03%
AN189.2302.8%
GPI322.3352.225%
ABG185.9700.59%
SAH76.7700.87%
TSLA428.00510.155%
GM79.2502.04%
F14.8051.135%
RIVN14.2880.1375%
CYD57.3301.67%
HMC26.4850.225%
TM189.7150.055%
CVNA67.3852.995%
PAG163.6501.92%
LAD275.5601.03%
AN189.2302.8%
GPI322.3352.225%
ABG185.9700.59%
SAH76.7700.87%
TSLA428.00510.155%
GM79.2502.04%
F14.8051.135%
RIVN14.2880.1375%
CYD57.3301.67%
HMC26.4850.225%
TM189.7150.055%
CVNA67.3852.995%
PAG163.6501.92%
LAD275.5601.03%
AN189.2302.8%
GPI322.3352.225%
ABG185.9700.59%
SAH76.7700.87%
Fixed-Ops
Auditing your dealership’s service scheduling processes
The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the right foot. However, you may never...
5 trends impacting your fixed ops profits and how to address them
Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed ops profit margins are significantly higher...
Time: your most precious, most perishable, and most profitable product
I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers to anything sold to the customer...
How electric cars are reshaping the future of service business
Since electric cars hit the road and have slowly become more mainstream, service departments have been wondering how to maintain the more profitable parts of the dealership. We’ll help you...
Multi-point inspections: Bridging the gap between vehicle owners and technicians
The multi-point inspection process, which has been around for over 100 years, has one central purpose: to sell additional maintenance services. Period. Granted, there are many secondary reasons to do...
From overwhelmed to aligned action: Empowering service advisors for success
Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a crucial role in bridging the gap...
How to adapt your dealership to navigate the service-to-sales evolution
The service department has always proven to be a major driver of profitability for dealers of every size.
Even so, current market dynamics are increasingly emphasizing both the short and long-term...
Navigating EV maintenance: what dealerships need to know
Imagine walking onto your showroom floor first thing in the morning. The familiar hum of traditional internal combustion engine vehicles buzzes in the background.
But right at the forefront, a lineup...
How to avoid fraudulent warranty reimbursement – Attorney Len Bellavia
For years, dealers have been challenged with receiving fair compensation for retail warranty reimbursement. However, nowadays, franchised dealers in all states are protected. On today's CBT Now, Lenord Bellavia, Founding...
