Empowering dealership service teams to drive customer satisfaction post-sale
Is sealing the deal and making that sale the endgame? Think again. Today, the real battle for customer loyalty starts after the car leaves your lot. You may have a...
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
Fixed-Ops
How dealers can maximize net profits amid inventory surpluses and declining sales
Halfway through 2024 we are being challenged with another uncommon year in the car business, where inventory levels are up along with interest rates and expenses, while customer interest in...
Driving Dealership Profitability through the Service Drive: A Focus on Training
The service drive has become a key profit center for dealerships in recent years.
In 2023, U.S. new-vehicle dealerships wrote 264.3 million repair orders, slightly down from 265.8 million in 2022,...
Adapting to declining used BEV prices
As the prices of used battery electric vehicles (BEVs) decline, new car dealers have the opportunity to adapt to this changing market landscape. With the correct strategy, you can attract...
How dealers can unlock growth in their service departments – Don Andres | Auto SCT Consulting & Training
Having a service team that engages customers is crucial for success in that department. Yet, many dealerships are still leaving money on the table by overlooking key opportunities. On today's...
How a new car dealership service drive can dominate: Key areas for success
The automotive marketplace constantly evolves, and franchised new car dealerships must adapt to stay competitive. One of the most crucial aspects of a dealership's success is its service drive. Properly...
The Importance of Assumptive Communication in Automotive Dealerships
In the fast-paced, exciting world of automotive service, the role of service advisors is crucial! They bridge the gap between technical solutions and customer communications, ensuring that vehicles are maintained...
The Niello Company’s winning retention strategy for the service departments – Tully Williams
Summer is right around the corner, meaning more people are hitting the roads. Therefore, now is a huge opportunity to fine-tune your retention strategies and keep customers returning for more....
Hybrids Breathing Life Back Into Dealership Service Centers
It is a well-known fact that the Biden administration is pushing for 50 percent of all vehicles sold in the U.S. to be zero-emission by the year 2030. Is this...
Cox Automotive’s Flying Doctor Program leads the charge in EV integration and safety – Brandon Carter
It is critical that EV batteries are safe and well-managed, especially as EV adoption ramps up. Cox Automotive has created a new 'Flying Doctor Program' designed to address emergency battery-related...
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