It is a well-known fact that the Biden administration is pushing for 50 percent of all vehicles sold in the U.S. to be zero-emission by the year 2030. Is this...
It is critical that EV batteries are safe and well-managed, especially as EV adoption ramps up. Cox Automotive has created a new 'Flying Doctor Program' designed to address emergency battery-related...
The fixed ops department is the lifeblood of most dealerships. But this vital profit center continuously faces challenges from rising customer expectations, ever-changing vehicle technology, and competitive pressures. Exploring optimization...
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
A wave of innovative startups is challenging the status quo by offering mobile repairs and maintenance for cars just about anywhere. These disruptors have caught the eyes of industry giants...
Dealership fixed-ops departments require educated and well-trained employees to succeed, making the current technician shortage a devastating blow to long-term viability. Taking steps to boost recruitment and retainment during this...
Mobile service is becoming increasingly essential to meet consumer preferences on the convenience and accessibility of repair or maintenance. While implementing such a model into your dealership operations may seem...
Efficiency is everything when it comes to dealership service operations, with customer satisfaction often contingent upon the speed of their appointment. However, in a constantly evolving industry, the needs of...
Drivers prefer to work with independent service centers rather than dealerships for car repairs, according to a new study by Consumer Reports.
The survey sourced responses from 10,973 car owners and...
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...