TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Fixed-Ops

Jim Sabino joins Inside Automotive to share how a mobile service offering helped his dealership boost CSI scores and customer retention.

What mobile service has to offer for your dealership — Jim Sabino | All American Ford

- March 25, 2024
Mobile service is becoming increasingly essential to meet consumer preferences on the convenience and accessibility of repair or maintenance. While implementing such a model into your dealership operations may seem...
Featured Inside Automotive
Tom Druzynski joins Inside Automotive to share tips and strategies for improving efficiency in dealership service operations.

Driving efficiency in dealership service operations — Tom Druzynski | West Herr Automotive Group

- March 22, 2024
Efficiency is everything when it comes to dealership service operations, with customer satisfaction often contingent upon the speed of their appointment. However, in a constantly evolving industry, the needs of...
Featured Inside Automotive
Drivers rated independent service shops higher than dealership facilities due to challenges in repair affordability.

Car owners flock to independent service centers to escape high prices

- March 21, 2024
Drivers prefer to work with independent service centers rather than dealerships for car repairs, according to a new study by Consumer Reports. The survey sourced responses from 10,973 car owners and...
Articles Fixed-Ops
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Fixed-Ops Articles
Dave Foy joins Inside Automotive to discuss the latest trends in the fixed-ops sector, including the technician shortage and the impact of AI.

Navigate technician shortages by deploying new fixed-ops technologies — Dave Foy | OEM Interactive

- March 7, 2024
Fixed-ops teams remain an essential component of the retail automotive sector's ongoing success, providing valuable services to drivers and helping dealers establish long-term customer relationships. However, with technological advancements creating...
Featured Inside Automotive
John Fairchild and Rusty Stewart join Inside Automotive to discuss the ongoing technicians shortage and simple hiring solutions for dealers.

How a formal training program can help your dealership acquire and retain technicians

- March 5, 2024
The automotive industry is facing a technician crisis, with the number of applicants willing or capable of working in a busy fixed-ops department continuing to dwindle. Dealers must rely on...
Featured Inside Automotive
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

- March 5, 2024
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
Fixed-Ops Articles
Ford is partnering with dealers and a non-profit to award scholarships to 400 students attending technician training programs.

Ford partners with dealers to award $2 million in grants to student technicians

- March 4, 2024
Ford and its dealers are committing $2 million in scholarships to combat the automotive industry's ongoing technician shortage in partnership with the TechForce Foundation. The Ford Auto Tech Scholarship will distribute...
Fixed-Ops Articles
Explore insights from the Niello Company's Tully Williams on transforming automotive service drives, EV trends, AI integration, and more.

Tully Williams shares his blueprint for improving the dealership service experience

- February 27, 2024
In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and foster long-term loyalty. On the recent...
Inside Automotive Fixed-Ops
Fixed-ops revenue and demand increased in January, offsetting declines in new and used vehicle prices and buying dealer revenues.

Dealership service revenue increases in January

- February 21, 2024
Fixed-ops revenue and service demand ticked up in January, offsetting the impact of declining car prices seen throughout the month. Data from Cox Automotive indicates that dealership service teams saw more...
Articles Fixed-Ops

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CBT News
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