Becky Chernek interviews Bill Liatsis, CEO of CreditIQ, to discuss why dealers need to be proactive about offering online solutions to vehicle purchasing and F&I product options.
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Dealerships can increase customer satisfaction and drive long-term profits by improving communication between finance and insurance (F&I) and service departments, Paul Brown, Vice President of Ascent Dealer Services, said on...
The industry still confuses training with development
Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even...
Dealerships across the country are reassessing lifetime limited warranty programs as rising repair costs and shifting profit participation dynamics begin to impact long-term performance. During today’s Training Camp episode, Rob...
To improve F&I results, dealerships need to address a widening performance gap, according to VP of Ascent Dealer Services, Paul Brown. On the latest episode of F&I Today, Brown attributes...