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F&I

Tackling the biggest issues facing the F&I office today with Jason...

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What should your car dealership be doing in this new year to ensure profitability in the F&I department? On this episode of F&I Today, anchor Jim Fitzpatrick speaks with Jason Gannon, President of F&I Guys, to discuss what F&I offices look like today and his recommendations for maximum productivity in 2022. One challenge that car […]
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Scott Gunnell, Group Vice President of JM&A Group, on the impact...

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On the latest edition of F&I Today, host Jim Fitzpatrick is joined by Scott Gunnell, Group Vice President of JM&A Group. Gunnell is an expert in the field of finance and insurance (F&I), and he joins the show to discuss recent trends and how the EV market is impacting the automotive industry. Gunnell begins by […]
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Lloyd Trushel

How to engage more effectively with consumers and build trust during...

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In the latest episode of F&I Today, Lloyd Trushel joins Jim Fitzpatrick to discuss the latest F&I trends across the industry. Trushel is an F&I coach, co-Founder of Consator Group, and author of “The Art of F&I.”  Trushel begins the conversation by diving into the current state of F&I departments. He says that there is […]
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customer interview

Conducting customer interviews online to discuss F&I options

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It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite deliveries. If that’s you, holding your breath and waiting for things to get back to […]
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service contract sales

Mastering Your Vehicle Service Contract Sales

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Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with the results? Do you really believe in the value of the service contract, or do you think the value may not be there? On this week’s episode of F&I Today, host […]
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f&i managers

The Characteristics that Define Truly Successful F&I Managers

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Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck of the draw that causes some F&I managers to get all the difficult deals? The answer to that, as you’re probably thinking, is no. Luck has nothing to do with it. […]
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TikTok

What Do Dealerships and Bank Conversions Have to Do With TikTok?

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Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views. This should get your attention! Baxter’s video should tell you exactly why customers are walking into dealerships with checks made out for the exact amount; they’re fed up with the games.  […]
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online car buying experience

Creating a Frictionless Online Car Buying Experience

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There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that COVID-19 may not be going away for a very long time. This means now is the time to change the ways your staff engages with customers. It is essential to meet […]
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customer

Contacting the Customer After the Sale

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 On this week’s episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the customer decide not to purchase a service contract or other items. VIDEO TRANSCRIPTION: Becky Chernek: Welcome to the F&I today show. I’m your host, Becky Chernek, and I’m happy you’re […]
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F&I products

Why Salespeople Should Know Your F&I Products

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On this week’s episode of F&I Today, Becky Chernek talks to Justin Jarek, General Sales Manager at Boniface-Hiers Chevrolet in Melbourne, Florida. Becky and Justin talked in depth about getting your sales team to endorse F&I products more.
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