Being Able to Understand the Customer
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the Day brought to you by Revolution...
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
TSLA390.220-7.23%
GM86.000-0.25%
F11.9200.02%
RIVN12.180-0.62%
CYD21.7400.59%
HMC34.3000.77%
TM212.4302.75%
CVNA72.3701.53%
PAG212.0000.21%
LAD296.520-0.65%
AN177.750-2.76%
GPI260.2102.92%
ABG197.170-2.44%
SAH59.480-0.7%
Daily Newscast
Are trucks and SUVs still popular? | Productivity Lessons From the Millennial Work Style | What Makes a Service Department Successful? | Changing your Website? Here’s What You’ll Need
On today's CBT Newscast for Wednesday, June 7th, 2017:
Are trucks and SUVs still as popular as they once were?
According to a U.S. news and world report, May is the second...
The Silver Lining to the Rest of the Year | Increase Your Productivity Without Burning Out | Auto Industry is not the Best Gauge for U.S. Economy | The Right Way to Ask for the Survey
On today's CBT Newscast for Tuesday, June 6th, 2017:
Caldwell: The Silver Lining to the Rest of the Year
At this point in the year, it should be no surprise to your...
Should there be concern over subprime loans? | Four Ways To Build Lasting Customer Relationships | 3 Reasons Why There’s a Shortage in Auto Mechanics | Transparency as a competitive advantage: Is it time to change?
On today's CBT Newscast for Monday, June 5th, 2017:
Should there be concern over subprime loans?
Scott Adams, President of Adams Automotive Group in Kansas City, told CNBC's Power Lunch that he's...
Improve Retention and Save Time in the Process | 5 Ways to Reduce Stress for Your Employees | Nardelli: Electric Vehicles will move slower than expected | Change the Experience, Change the Results
On today's CBT Newscast for Friday, June 2nd, 2017:
How to Improve Retention and Save Time in the Process
CBT's Jim Fitzpatrick sat down with Karl Schmidt, Founder and President of Retain...
What Dealers Can Do to Stay Up to Date | Turn Your Employees Into Leaders | How GM to figure out what consumers want | Improve Your Online Used Car Ads
On Today's CBT Newscast for Thursday, June 1st, 2017:
MIT Study: Dealers aren’t keeping up with technological advances
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership...
Creating the Best Customer Experience | 5 Ways Leaders Strengthen And Prepare Their Teams For Change | Hiring Outside the Auto Industry | Are you Talking in Terms the Customer Understands?
On today's CBT Newscast for Wednesday, May 31, 2017:
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating...
3 Things Dealerships Need to Put in Job Ads | 6 Things Strong Leaders Give Their People | Self-Driving Cars are Years Away | A New Type of Dealership that Benefits the Consumer
On today's CBT Newscast for Tuesday, May 30, 2017:
3 Things Dealerships Need to Put in Job Ads - Interview with Adam Robinson, Hireology
In this interview with Adam Robinson, CEO &...
David Booth: What Makes a Frictionless Transaction? | 7 Tips to Improve Recruitment | Mark O’Neil’s In-Store “Emotional Roller Coaster” | A Primer on Video Email Marketing
On today's CBT Newscast for Monday, May 29, 2017:
What Makes a Frictionless Transaction? - David Booth, GM of Shottenkirk Chrysler
Recently, Joe had the pleasure of speaking with David Booth, GM of...
WardsAuto: Steve Finlay on the Future of Dealerships | Get Customers To Review Your Business Online | How Leveraging Location Data Improves Sales | AI for Dealerships: Futuristic Tools to Improve Sales
On today's CBT Newscast for Friday, May 26, 2017:
WardsAuto: Steve Finlay on the Future of Dealerships
The advancements in technology, changing trends, and a new workforce, the future of dealerships could...
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