Inside Automotive
Dealership training: how to provide a consistent customer experience — Sarah Vantine | Quantum5
Training plays a critical role in the success of dealership staff and, in turn, the customer experience. Yet far too often dealers struggle to ensure their teams are taught in a way that ensures clients are treated consistently across all departments. On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Sarah Vantine, vice president of sales at Quantum5, to discuss why dealers are turning to new methods of training and focusing on the customer experience. Watch the full segment here
Top stories
The Ford F-150 Lightning sees more interest from buyers than any other electric pickups on the market, according to Cox Automotive. Ford has seen relatively high demand for the battery-powered pickup, especially when compared to its other EVs. Vanessaw Ton, senior manager of market and customer research at Cox Automotive, says this is no surprise, given the brand’s long track of success in the truck segment. Read More
A 10-day UAW strike (United Auto Workers) could result in a loss of $5 billion, affecting nearly every sector of the automotive industry, including dealers. The total was calculated by the Anderson Economic Group (AEG), a consultancy based in Michigan, which combined the expected losses of UAW members, Stellantis, Ford, General Motors and ancillary businesses such as franchised dealers. Read More
Ford is gearing up for its white-collar salaried employees to walk off amid United Auto Workers, UAW, strike concerns next month. If operations shut down, the automaker reported that it’s holding meetings with salaried engineers to coordinate filling in at the warehouse and operating forklifts to assure dealerships and customers that they will be able to obtain parts. Read More
By cutting and reallocating around 200 engineering employees, General Motors is moving forward with a new strategy that promises to simplify and lower the cost of its operations. The corporation has informed engineers working in unidentified departments that their roles have been removed and is providing them with alternative options. Read More
For Dealers
EV credits ⎯
Are they worth it?Using AI to drive more fixed ops revenue
“Cash back” always sounds like a good deal, right? You might even have bought one or two things in your life that you did not actually need because of a rebate or credit. When limes are ten for a dollar, do you buy the two you’ll be using in tonight’s margarita or twenty because they’re on sale? Read More
Using AI to drive more fixed ops revenue
The fixed ops department is the lifeblood of most dealerships. But this vital profit center continuously faces challenges from rising customer expectations, ever-changing vehicle technology, and competitive pressures. Exploring optimization strategies is a logical approach to maintaining and boosting revenue. Read More
