Top Stories
Bipartisan momentum builds to safeguard American auto market. Read More
Stellantis streamlines connected services with two-tier offering. Read More
Toyota’s supply chain strain intensifies as Iran conflict disrupts materials flow. Read More
Volvo’s Q1 profit falls less than expected as EV sales slide. Read More
Featured Interviews
Building your own AI tools to power your dealership
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and building the AI tools they need themselves. Joining us on this episode of Inside Automotive is Kevin Pitts, General Manager of BMW of Reading in Pennsylvania. He’s taking a hands-on approach to AI for his dealership and building his own AI tools in-house. Watch the full segment here.
Autosaver Group compliance officer says resolving complaints early keeps dealers off regulators’ radar
Dealerships that fail to resolve customer complaints internally are building a case against themselves, one unresolved grievance at a time. That is the core philosophy driving the compliance program at Autosaver Group, a 13-store automotive group operating across Vermont and New Hampshire, where Compliance Officer Kyle Sipples has spent nearly a decade turning complaint management into a regulatory shield. Watch the full segment here.
Why poor performers stay too long and how to fix it
On this episode of Lessons in Leadership, Dave Anderson, President of LearnToLead, breaks down the 18th trait in his 21 traits for high-performance cultures: fire fast. The foundation of this trait begins long before any termination decision is made, Anderson says. Dealerships that make hiring extremely difficult rarely find themselves needing to remove poor performers on a regular basis. When the right people are brought in from the start, poor performance becomes the exception rather than the rule. Watch the full segment here.
