Competition Between Your Departments Is Great, But Don’t Let It Become A War

departments
I am betting you have experienced this pain as a dealer too many times: The new car department constantly fights with the used car department, which is always upset with the service group. Service and F&I dislike and disrespect both sales staffs, and everyone...

How to Incorporate Charity and Community Give-Back into Your Dealership Branding

charity
In addition to being inextricably connected to their phones, Millennials are known for their passionate support of causes. As consumers, they prefer products and companies tied to global and communal improvement. There are many ways to make giving part of your dealership culture, but to...

New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership Lessons

Joseph Michellivideo
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new book out titled “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging”. In this segment,...

4 Qualities Every Great Leader Needs in the Dealership

Finding a list of top leadership qualities is rather simple - a good listener, a team player, inspire others, and so on. But what makes a great leader in the dealership? Connecting with staff and managing time effectively are crucial aspects, but the auto...

Are You Tired of the Same Results?

life
If the last century taught us anything, it is that change and growth are the keys to developing and maintaining success in everything that you do.  Those who don’t learn to press on towards whatever it takes to get them to the next level,...

Auto Industry Veteran Lisa Copeland Discusses How to Make Every Dealership Employee a Brand Ambassador

Lisa Copelandvideo
Setting the right tone for the new year is crucial for any dealership. Now is the time to throw out bad habits, try new strategies, and watch out for emerging trends. Joining us today to lend her insight into 2020 is auto retail powerhouse...

Should All Salespeople Promote Themselves on Social Media? Grant Cardone Has the Answer

Grant Cardonevideo
On today's show, we continue our conversation with Grant Cardone, world-renown business mogul, international influencer, and real-estate tycoon with $1.4 billion AUM. He is also the New York Times best-selling author of Sell or Be Sold and The 10X Rule, as well as the...

Best of 2019: Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion Plans

EchoParkvideo
On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive did as a whole for 2019, what's on the agenda for 2020, and their big plans for expanding EchoPark. VIDEO TRANSCRIPT:  Jim...

AutoNation CEO Cheryl Miller Discusses Market Disruptors, Industry Turnover, and Tariffs (Part 2)

video
In part two of this CBT News exclusive, our host, Jim Fitzpatrick continues his conversation with Cheryl Miller, AutoNation's first female CEO, and first-ever female CEO of a publicly-traded auto group. The pair discuss how to combat high turnover rates, market disruptors like Tesla,...

Are You Ready to Lead?: The Big Difference Between Leading and Managing

lead
Everyone craves the opportunity to advance to the next level. Today you are a salesperson on the floor or service advisor in the bay. You have set your sights on the next level and are looking for that opportunity to become the next great...

HEADLINES

Bob Farlowvideo

On CBT News for April 9, 2020: McGeorge Toyota of Richmond, VA Doing the...

Today on CBTNews.com - Thursday, April 9th, 2020: McGeorge Toyota of Richmond, VA Doing the Right Thing with Employees, Customers and First Responders - Bob...
sales

What Dealers Can Do Where Sales Aren’t Permitted

At the end of March, the New York State Automobile Dealers Association (NYSADA) announced that dealers could once again sell, as long as they...
F&I

3 Unique Ways F&I Can Leverage the Online Delivery Process During COVID-19

Traditional dealers have struggled in the last few years with how to handle the online F&I process. Many have resisted it but now with...
KPAvideo

KPA Launches COVID-19 Resource Center for New Car Dealers

As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Zach Pucillo, Mid-Atlantic District Team Supervisor at KPA. In this segment, Zach...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel