AutoNation CEO Cheryl Miller Discusses Market Disruptors, Industry Turnover, and Tariffs (Part 2)

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In part two of this CBT News exclusive, our host, Jim Fitzpatrick continues his conversation with Cheryl Miller, AutoNation's first female CEO, and first-ever female CEO of a publicly-traded auto group. The pair discuss how to combat high turnover rates, market disruptors like Tesla,...

Cheryl Miller Takes the Driver’s Seat as AutoNation’s First Female CEO (Part 1)

Cheryl Millervideo
On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with the one and only Ms. Cheryl Miller, new CEO of AutoNation. Cheryl is AutoNation's first female CEO, and in fact,...

Successful Ways To Pitch Your Next Big Idea To The Higher Ups

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We’ve all been there when you have a killer idea, the best that you have ever come up with, but when you bring it to management, it gets shot down almost immediately. After those situations, you start to question, what happened? What you could...

How Ron Marhofer Auto Family Has Continued to Thrive for 100 Years – Chris Marhofer, COO

Ron Marhofer Auto Familyvideo
After starting as an independent service garage in 1919 and adding its first Chevrolet franchise in the 1920s, Ron Marhofer Auto Family has built a century-long legacy and has no plans of stopping. To find out how this Akron, Ohio auto group has continued...

Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders

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Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail.  Now, imagine of life without them (or how things at your dealership changed once they left). At some point, that...

How to Incorporate Charity and Community Give-Back into Your Dealership Branding

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In addition to being inextricably connected to their phones, Millennials are known for their passionate support of causes. As consumers, they prefer products and companies tied to global and communal improvement. There are many ways to make giving part of your dealership culture, but to...

Positive Reactions to Negative Rejections

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Even the best salesperson will have a bad day. Rejection comes hand-in-hand with sales, so it’s essential to know how to react when the person on the other end says “no.” Instead of looking at the rejection as a firmly closed and locked door,...

How to Tune Up Your Staff’s Health and Keep Them Around for the Long-Haul – Jiselle Perez, Bean Auto Group

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 It’s no secret that healthy employees are more likely to have positive attitudes and more energy to complete tasks at your dealership. Healthy habits can also lead to lower insurance premiums and a reduced number of sick days. But how can dealers encourage these...

4 Qualities Every Great Leader Needs in the Dealership

Finding a list of top leadership qualities is rather simple - a good listener, a team player, inspire others, and so on. But what makes a great leader in the dealership? Connecting with staff and managing time effectively are crucial aspects, but the auto...

Are You Tired of Losing Your Top Performers? Retain Staff and Lower Turnover Costs With These Practices – Dr. Randy Ross, CEO of Remarkable!

Dr. Randy Rossvideo
Having a positive company culture is easy to talk about, but difficult to create and maintain. It’s easy to get caught up in the day-to-day grind and only focus on short-term productivity. In this segment, we discussed the importance of having a healthy work...

HEADLINES

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Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors | 5...

Today on CBTNews.com - Tuesday, November 12th, 2019: Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors Jim Fitzpatrick talks to Shawn Hays,...
automotive

Are Automotive Technicians Ready for a Self-Driving, Electrified Future?

In the past, all someone needed was a set of wrenches and a little aptitude to become a mechanic. With zero formal education, backyard...
F&I

5 Unethical F&I Practices That Could Sink Your Dealership

It’s no secret that F&I departments have suffered (and sometimes still do) from a bad reputation. Probably the worst in the entire dealership…sleazy, fast-talking...
Tip of the Dayvideo

Getting Out of a Rut

 In a rut? It happens to the best of us. Forget about why you’re in it. Mark gives you three simple steps to get...

Removing Tension Between Dealers and Buyers

On this week's episode of F&I Today, Becky Chernek talks to Michael Jarman, Co-Founder and CEO of TurboPass. Becky and Mike talk about how...

How to Maximize the Service Appointment Process and Retain More Customers

On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how...

What Separates You from Other Salespeople?

Customers tend to have a similar idea of how car salespeople handle their business. What sets you apart? On this week's episode of Straight...