Hurricane Irma is predicted to be the most powerful hurricane to strike the Atlantic coast. The hurricane, currently bearing down and affecting the Virgin Islands and Puerto Rico, will make...
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work if only they had been asked....
The Future Employment Landscape
The automobile industry is as strong as the human capital within it. For dealerships to be successful there has to be a healthy supply of workers from...
Steve Richards, who is speaking at the upcoming Best Training Day Ever, told CBT that if the good employees aren't trained on the type of value those nice products can...
Kerrigan Advisors, the leading buy/sell advisory firm to auto dealers in the US, announced yesterday the appointment of Phil Brady as Senior Advisor to the firm.
Brady will put his...
Sometimes dealers have pain points. Sometimes dealers take those pain points to their dealer associations. Dealer associations can help figure out how to improve those pain points, or do absolutely...
In the workforce, millennials get a lot of hate from the older generations. The older generations consider millennials as self-involved, entitled and overly reliant on technology. They forget that this...
Customer loyalty does not necessarily translate into repeat business for your auto dealership.
OEMs and dealers spend millions of dollars seeking to convert consumers to loyal customers of their brands....
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
Did you know that on average, 2 out of 3 employees at your dealership aren't engaged on a daily basis with members of your team? On top of that, your...