Steve Richards, who is speaking at the upcoming Best Training Day Ever, told CBT that if the good employees aren’t trained on the type of value those nice products can add to the great vehicles, it doesn’t matter.
Weekly Newsletter
Get the latest automotive industry news and trends delivered straight to your inbox.
Many dealers fill open positions as quickly as they can, especially when good applicants are hard to find. The dealerships that pull ahead take more care in choosing their people...
On the Dash:
Overall dealership worker satisfaction sits at 80%, but drops to 64% for one-to-three-year staff.
Work-life balance and inadequate benefits emerged as this year's fastest-growing stress factors.
64%...
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...