About: Jaelyn Campbell

Jaelyn Campbell

Jaelyn Campbell is a staff writer/reporter for CBT News. She is known to cover the latest developments impacting automotive retailers, manufacturers, and industry professionals. Based in Atlanta, Georgia, Jaelyn brings a journalistic focus to key trends shaping the retail automotive landscape, including dealership operations, evolving consumer behavior, EV adoption, and executive leadership strategies.

How service departments can attract and retain top technicians – Jeff Cowan

Jaelyn Campbell - December 8, 2025

What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...

Management & Leadership Service Drive

Manheim Used Vehicle Value Index rises 1.3% in November as luxury and EV prices lead gains, while supply and rental prices shift seasonally.

Manheim used vehicle index rises in November as luxury, EV prices grow

Jaelyn Campbell - December 5, 2025

On the Dash: Wholesale used-vehicle prices rose 1.3% in November, exceeding historical averages. Luxury vehicles and EVs led price gains, while compact and midsize cars declined. Seasonal supply and rental...

Market Reports Articles

Ford recalls 108,762 Escape and 12,000 Lincoln MKT vehicles over liftgate and door trim issues; repairs will be completed free at dealers.

Ford recalls over 100,000 Escape SUVs for liftgate hinge safety issue

Jaelyn Campbell - December 5, 2025

On the Dash: Ford is recalling 108,762 Escape models over a liftgate hinge cover that may detach. A separate recall affects nearly 12,000 Lincoln MKT vehicles due to faulty B-Pillar...

Recalls & Safety Updates Articles

700Credit suffered a cyberattack affecting 5.6M customers and 18,000 dealerships, exposing sensitive data and prompting safeguards.

700Credit reports cyberattacks affecting 18,000 dealerships

Jaelyn Campbell - December 4, 2025

On the Dash: 700Credit’s October 2025 breach affected 5.6 million customers and 18,000 dealerships, exposing sensitive personal and financial data. Dealers must quickly verify customer impact, meet notification obligations, and...

Articles Headlines

Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

Jaelyn Campbell - December 4, 2025

Too many companies focus only on transactions and miss the bigger opportunity: building lasting loyalty. Joining us on the latest episode of CBT Now to share his recommendations and expertise...

CBT Now Featured

Volvo’s global sales fell 10% in November, with electrified vehicles accounting for 50% of total sales despite subdued U.S. demand.

Volvo global sales drop 10% in November amid structural changes

Jaelyn Campbell - December 3, 2025

On the Dash: Volvo’s global sales fell 10% in November, continuing an 8% year-to-date decline. Electrified vehicles, including fully electric and plug-in hybrids, now account for half of Volvo’s total...

Global Industry News Articles

Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

Jaelyn Campbell - December 3, 2025

Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....

Tips & Training Service Drive

"Quiet quitting” is a growing trend that reduces productivity, lowers morale, and can cost companies thousands of dollars in lost revenue.

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

Jaelyn Campbell - December 3, 2025

Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of...

Tips & Training Lessons in Leadership

Commerce Secretary Howard Lutnick confirmed Monday that the U.S. will reduce tariffs on South Korean imports, including automobiles, to 15%.

Commerce secretary confirms lower U.S. tariffs on South Korean imports

Jaelyn Campbell - December 2, 2025

On the Dash: The U.S. will lower tariffs on South Korean autos and other imports to 15%, retroactive to November 1. South Korea has pledged $350 billion in strategic investments...

Articles Headlines

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

Jaelyn Campbell - December 2, 2025

While artificial intelligence is reshaping how car buyers research vehicles, making it essential for dealerships to adapt quickly, GEO (Generative Engine Optimization) is an emerging technology that delivers highly personalized,...

Inside Automotive Sales & Marketing

About: Jaelyn Campbell

Jaelyn Campbell

How service departments can attract and retain top technicians – Jeff Cowan

Manheim used vehicle index rises in November as luxury, EV prices grow

Ford recalls over 100,000 Escape SUVs for liftgate hinge safety issue

700Credit reports cyberattacks affecting 18,000 dealerships

Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

Volvo global sales drop 10% in November amid structural changes

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

Commerce secretary confirms lower U.S. tariffs on South Korean imports

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

Latest Articles

Serra Automotive acquires Toyota of Lincolnwood from AutoCanada

UVeye and CARFAX launch integration to improve vehicle appraisals

Paul Metrey and Don Hall on what the FTC really wants from dealers

Toyota Kentucky begins RAV4 Hybrid assembly, breaks ground on paint facility in 40th year

Europe isn’t banning your car. They’re just making it impossible to keep!

Affordability drives used-car demand, Unifor opens negotiations with Ford, CA files lawsuit against EPA

Vehicle affordability pressures push buyers toward older cars and hybrids, report finds

Canada’s Unifor opens Detroit Three negotiations with Ford

California files lawsuit against EPA over vehicle emissions waivers

NHTSA investigates fatal Tesla crash after vehicle strikes Texas home