Jason Unrau

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Jason Unrau is CBT Automotive Network's Online Editor. Jason is an automotive specialist with more than 15 years of experience at the dealership level. Focusing mainly on fixed operations and the service industry, Jason’s expertise is in enhancing the customer experience and promoting a healthy, profitable service department.
websites

J.D. Power Finds Carmaker Websites Perform Well – Why that Affects a Dealer

A recent report from global consumer insights leader J.D. Power has identified high overall satisfaction among car shoppers when utilizing car manufacturer websites. Of...
Hankook

Hankook Report Finds Car Owners Neglecting Service During COVID-19

A press release from tire manufacturer Hankook reveals that many car owners are foregoing routine maintenance and servicing on their vehicles, even months into...
sales

Dealers Cite Sales Bottleneck Due to Low New Car Inventory Levels

Cases of the novel coronavirus have been on the rise in Florida with more than 12,000 new cases being reported per day. In Texas,...
oil prices

Oil Prices Suppressed by Low Demand, How Auto Retail May React

American oil prices have rallied back from an all-time low of negative $37.63 per barrel for May futures on West Texas Intermediate (WTI) crude...
Walmart

As CVS and Walmart Make Masks Mandatory, Should Dealers Follow Suit?

Effective July 20th, CVS Health will require that all customers wear face masks while shopping in their stores nationwide. Walmart has also announced that...
Subaru

Subaru Tops J.D. Power Automotive Brand Loyalty Study Again

For the second year in a row, Subaru ranks highest in mainstream brand loyalty, according to J.D. Power’s 2020 U.S. Automotive Loyalty Study. Subaru...
Deloitte

New Deloitte Report Examines the Pandemic’s Effect on the Future of Auto

A new report by Deloitte Insights has been released that delves into the long-term effects that the novel coronavirus pandemic may have on the...
stimulus

New Stimulus Package Expected, But Payments Likely Smaller This Time

When Congress returns on July 20th, Mitch McConnell expects that a new COVID-19 stimulus package will be on the agenda. The Senate Majority Leader...
Steve Carlisle

GM North America Undergoes Leadership Shuffle, Steve Carlisle Becomes President

Effective September 1st, GM North America is shuffling the leadership deck. Steve Carlisle is to become the executive vice president and President of GM...

Tips to Protect Your Dealership from Loss and Damage

Whether instances are becoming more frequent or stories are readily available on social media, intentional damage at dealerships has been more prevalent. An arsonist...
vehicle agevideo

The Average Vehicle Age on the Road Today Keeps Climbing – Why?

New analysis from IHS Markit points to record-breaking vehicle ages on the road today. Over the past few years, vehicle age has been slowly...
Sokalvideo

The Benefits of Outsourcing Your Dealership’s BDC – Mark Sokal

March and April were shaky months for many dealers nationwide, and their vendor partners also felt the sting of less than stellar sales as...
David Lewisvideo

David Lewis on How Sales Training Has Adapted to a Virtual Environment

In light of recent events, many dealerships are making the jump to virtual retailing and with that, comes a new set of challenges. Bringing...
APEAL study

J.D. Power APEAL Study Reveals What Drives Customer Satisfaction

Regardless of which make or model a car shopper is interested in, quality in manufacturing remains the qualifier. A well-laid-out interior, performance that meets...
David Kiddervideo

Re-Inventing Your Business to be Flexible, Resilient, and Productive – David Kidder

2020 has been one of the most tumultuous years in modern times. With the outbreak of a global pandemic, the resulting economic fallout, and...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...