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Chanell Turner

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Investigative Journalist for CBT News
trends

Who Came Out on Top? The Three Manufacturers Who Won in July

At the close of July, there were many reports about the sales performance of the auto industry. While there are some bright spots, the...
incentive programs

Weighing the Costs: The Impact of Stair-Step Incentive Programs on America’s Auto Dealer

The Purpose of Stair-Step Programs A lot of controversy surrounds the subject of stair-step incentive programs. There are strong opinions about the practice on the...
customers

Selling the “Extras”: How Auto Dealers Can Guide Consumers to the Features They Need

A Generation of Customizations Since the 1980's, consumers have warmed up to the idea of having products that meet their exact needs and specifications. The...
distracted drivers

The Auto Dealer’s Role in Preventing Distracted Driving

The Problems of Distracted Driving In 2016, nearly 40,000 people died as a result of automobile accidents.  While there have always been dangers associated with...
Evolving Impact of Tesla

Cutting Out the Dealer: The Evolving Impact of Tesla

Tesla, Elon Musk's electric car company, has not only brought innovation to the resource used to power the automobile but also to the industry...
dealership protection law

Three ways the Florida dealership protection law benefits local dealers

On June 26, Florida Governor Rick Scott signed a bill into law that not only has a large impact on protections for dealers against...
manheim expressvideo

How Outsourcing Digital Vehicle Listings Can Save Time and Money at Your Dealership –...

Every dealer knows how crucial it is to make fast and smart decisions about their inventory management. Here to tell us how Manheim Express...
Reconvideo

How Hennessy Jaguar Land Rover Strengthened Their Recon Process- Justin Hoisington, Sales Manager &...

Continuing our discussion on how your dealership can improve it's overall recon turnaround time, CBT News was on location at Hennessy Land Rover with...
marketing budget

Best Practices for Evaluating Your Dealership’s Ad Spend

Marketing is critical to all businesses. The titans of industry spend billions of dollars on annual advertising. For example, the Coca-Cola Company. Coca-Cola, a...
marketing budgetvideo

Evaluating Your Dealership’s Marketing Team and Advertising Spend (Part 2) – Glenn Pasch, CEO...

On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to...
employees

Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders

Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail....

How to Deal With a Best Price Shopper

Most car buyers come into the dealership with the fear that they will be pressured into buying something that's not really what they want....

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Accountability and What It Is Worth to Your Business

Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You...

Creating a Business Development Culture

On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...