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Chanell Turner

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Investigative Journalist for CBT News

Three Takeaways From AutoNation’s New Partnership With Waymo

Waymo’s Journey From Project To Company Waymo has had a long journey from Google side project to its own viable company. In 2009, Google began...
millennial

Addressing High Turnover: Five Ways Dealers Can Attract And Retain Millennial Talent

We live in a world ruled by technology, but people are still essential to the car buying process. The most valuable component of any...
car buying

The Move Toward Digital Transactions: 4 Ways Dealers Can Embrace A Paperless Car Buying...

According to a study by ACI Worldwide, 56 percent of bills were paid online in 2016. Over 50 percent of Millennials, Gen Xers, and...
dealership service

Securing The Sale: Five Ways Dealers Can Keep Customers Coming Back

Understanding Why We Buy Why do we buy the things we do? How do we decide to purchase items as small as a pen to...
auto dealer

5 Best Practices For Your Website From An Online-Only Dealership

Websites are essential components of a business strategy. In the late 1990’s they were “digital business cards,” primarily informing customers about the offerings of...
subscription services

Do Netflix-Style Automobile Subscriptions Under-cut the Dealer?

A Culture Of Flexibility And Short-Term Contracts If a consumer were given a choice to decide the next big subscription service boom, what would they...
electric vehicles

Electric Vehicle Prices Remain High as Demand Increases

Oil Companies Are Concerned About EV Gains Ten years ago, it was difficult to imagine a day when oil producers would be concerned about vehicles...
employees

Four Ways Automotive Managers Lose Good Employees

Most People Are Not Happy With Their Jobs Former NFL Head Coach, Tony Dungy once said, “The secret to success is good leadership, and good...
Southwest Ford

Charles W. Gilchrist Will Become The New NADA Vice Chair in 2018

Charles W. Gilchrist, President of the Weatherford, Texas Southwest Ford auto group, was voted to be the 2018 National Automobile Dealers Association (NADA) vice...
self-driving carsvideo

Do Consumers Feel More Comfortable With Self-Driving Cars If The Voice Sounds More “Human”?

Many Are Still Not Sold On The Safety Of Autonomous Vehicles Imagine a morning commute where instead of keeping a close watch on the traffic...
demonstration drive

Silence is Golden: During a Demonstration Drive, Let the Car Speak to the Customer

There are many things in the retail automotive business that have become central to the car buying experience. Probably nothing has stood the test...
hiring process

Why Your Dealership Needs to Review Its Hiring Process

When numbers start dropping, dealerships might assume that the cause is vehicle trends, fickle customers, or a general economic slump. They may not realize...
EV owners

EV Owners Face Rising Taxes and Fees in Over 25 States

Many consumers who have made the switch to an electric vehicle (EV) will tell you they have enjoyed the benefits they have received from...
phone calls

Phone Calls: The Good, the Bad, and the Exceptional

Competition is heating up.  Shoppers are more informed than ever.  Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains...
voluntary protection productsvideo

How to Keep Your Dealership Compliant When Selling Voluntary Protection Products – Charlie Gilchrist...

Recently, the National Automobile Dealers Association launched a new initiative called the Voluntary Protection Products: A Model Dealership Policy. This policy aims to proactively...

The 10 C’s of Leadership and Trust

In leadership, people don't always have to like you, but they do have to respect and trust you. On this week's episode of On...

The Benefits of Having a Unique Domain Name

On this week's episode of Kain & Co., David Kain spoke with Mike Ambrose, CEO and Co-Founder of .cars. David and Mike discussed the...

Inspecting Your Paid Search Campaigns

On this week's episode of Auto Marketing Now, Brian Pasch talks about how you can inspect your paid search campaigns to make sure you're...

Subaru Dealer Adam Arens on How Digital Retailing Can Help the...

On this week's episode of F&I Today, Becky Chernek once again sits down with Adam Arens, Owner and President of Patriot Subaru. The two...