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Chanell Turner

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Investigative Journalist for CBT News
teen drivers

What Features Are Parents of Teen Drivers Looking for Now

Adults are not the only consumers that car manufacturers and dealers have to think about. Many times, an adult is purchasing a car with...
car buyers

5 Trends in Dealership Facility Design

Digital shopping is all the rage in the automotive industry. Much attention has been drawn to the online buying habits of potential car buyers....
self-driving

California Self-Driving Report May Validate Consumer Concerns

Would you allow your car to take control of your commute? This is the question many car buyers are still wrestling with. While, companies...
AutoTrader

AutoTrader Announces New Features That Can Significantly Change The Car Buying Journey

When is the last time you ordered an item online? Was it straightforward? Were the pricing and specifications clear? Did you use Amazon, Walmart,...

Groupe PSA Chooses Atlanta For Its North American Hub In Landmark Move

Atlanta has become a hub for automotive manufacturer locations. Porsche and Mercedes-Benz are both headquartered there, and even Kia Motors has a manufacturing plant...
employee appreciation

Five Ways to Make Every Day Employee Appreciation Day

It is easy to brush off a “thank you” or disregard an appreciative word, but there is something about the human condition that causes...
Cox Automotive

Four Ways That Sales Staff Can Embrace the Role of Consultant for Potential Car...

In the last decade, the role of the consumer has changed. These days, customers enjoy more control over their purchasing experiences. They no longer...
reports

Three Reports Car Dealers Should Pay Attention To In 2018

Throughout the year, dealers are likely capturing and analyzing data for their dealerships. Customer satisfaction surveys, units sold, service repair information, and a variety...
customer experience

Four Ways Dealers Can Give Consumers a VIP Experience

Not every dealer is rolling in dough. For low to mid-priced brands, it can feel impossible to compete with luxury dealerships that can deliver...
diversity

Third Annual Diversity Volume Leadership Awards

The automotive industry has seen unprecedented growth over the past four years. However, this would not have been possible without the purchasing power of...
Dr. Nicole Lipkinvideo

3 Steps to Manage the Mental Health Challenges of This Crisis – Dr. Nicole...

On today's show, we’re pleased to welcome back Dr. Nicole Lipkin, organizational psychologist, CEO of Equilibria Leadership Consulting, and Founder of The Young Leader...
auto dealers

Hometown Heroes, We Want to Hear Your Stories!

Auto dealers are always ready to lend a hand. That’s been proven time and time again from the moment the COVID-19 shutdown began through...
customers

Creating Lifetime Customers in Post-COVID-19 Commerce

COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and contactless service a necessity. The script for how we...
Jeff Shorevideo

The Skill Sets Your Salespeople Need in Order to Thrive During the COVID-19 Recovery...

On today's show, we’re pleased to welcome back Jeff Shore, CEO of Shore Consulting, best-selling author, and B2C sales expert. In this segment, he...
Merril Hogevideo

Former NFL Player, ESPN Commentator, Author & Cancer Survivor Merril Hoge Talks About Overcoming...

On today's show, we’re pleased to welcome Merril Hoge, former NFL running back for the Pittsburgh Steelers and Chicago Bears. Merril also serves as...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel