Home Authors Posts by Chanell Turner

Chanell Turner

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Investigative Journalist for CBT News
millennial

Surprising Data Reveals That Millennial Car Preferences Mirror Their Parents

The Largest Living Generation Millennials are now the largest living generation in the United States behind Baby Boomers. They are defined as individuals born in...
Lithia Motors

Lithia Motors and DCH Auto Group’s Partnership Leads to A New Minority Dealership Investment...

Lithia Motors and DCH Auto Group’s Merger A three-year collaboration between Lithia Motors Inc. and DCH Auto Group has facilitated Lithia Motor's new initiative into...
trends

Who Came Out on Top? The Three Manufacturers Who Won in July

At the close of July, there were many reports about the sales performance of the auto industry. While there are some bright spots, the...
incentive programs

Weighing the Costs: The Impact of Stair-Step Incentive Programs on America’s Auto Dealer

The Purpose of Stair-Step Programs A lot of controversy surrounds the subject of stair-step incentive programs. There are strong opinions about the practice on the...
customers

Selling the “Extras”: How Auto Dealers Can Guide Consumers to the Features They Need

A Generation of Customizations Since the 1980's, consumers have warmed up to the idea of having products that meet their exact needs and specifications. The...
distracted drivers

The Auto Dealer’s Role in Preventing Distracted Driving

The Problems of Distracted Driving In 2016, nearly 40,000 people died as a result of automobile accidents.  While there have always been dangers associated with...
Evolving Impact of Tesla

Cutting Out the Dealer: The Evolving Impact of Tesla

Tesla, Elon Musk's electric car company, has not only brought innovation to the resource used to power the automobile but also to the industry...
dealership protection law

Three ways the Florida dealership protection law benefits local dealers

On June 26, Florida Governor Rick Scott signed a bill into law that not only has a large impact on protections for dealers against...
sales calls

6 Things You Need to Know to Make Good Sales Calls

The cold call isn’t quite dead yet. In fact, with so many people walking around with their primary phones in their hands all the...
CRMvideo

Incorporating Your CRM with Your Phone Process to Capitalize on Leads – Mike Haeg

 Every dealer knows it costs hundreds of dollars just to make the phone ring, but integrating a CRM to your sales calls can help...
F&I manager

Should Your F&I Staff Sell Product One-at-a-Time or in Packages?

When we are being sold a variety of products or services, do we as consumer like to hear about them one at a time...
car buying experience

Four Ways to Help Consumers Move Past Anxiety During the Car Buying Process

When you hear accounts of those who have purchased cars or articles that touch on the emotional side of the car buying process, many...
GM

General Motors is Transforming Itself to Reflect a Transforming Industry

When it comes to foresight, General Motors is proving itself to be a leading Seer of Automotives. In a year when other Titans of...

How Visuals Can Increase Sales in Your Dealership

On this week's episode of F&I Today, Becky Chernek goes over the importance of visuals in your presentation and how you can use video,...

Kerrigan Report: Industry Disruptions and Buyer Community in 2019

On this edition of the Kerrigan Report we are joined by Erin Kerrigan and we learn how car sales came in at a soar of...

Talking Too Much During the Negotiation

 On this week's episode of Straight Talk, David Lewis explains how knowing when to ask questions and when to be quiet during the negotiation...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...