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Chanell Turner

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Investigative Journalist for CBT News
car buying

The Move Toward Digital Transactions: 4 Ways Dealers Can Embrace A Paperless Car Buying...

According to a study by ACI Worldwide, 56 percent of bills were paid online in 2016. Over 50 percent of Millennials, Gen Xers, and...
dealership service

Securing The Sale: Five Ways Dealers Can Keep Customers Coming Back

Understanding Why We Buy Why do we buy the things we do? How do we decide to purchase items as small as a pen to...
auto dealers

Just Starting Out: Five Helpful Resources For Emerging Dealers

As of 2017, there were over 18,000 light-vehicle automobile dealerships in the United States. That statistic shows that the landscape for automobile dealers is...
auto dealer

5 Best Practices For Your Website From An Online-Only Dealership

Websites are essential components of a business strategy. In the late 1990’s they were “digital business cards,” primarily informing customers about the offerings of...
subscription services

Do Netflix-Style Automobile Subscriptions Under-cut the Dealer?

A Culture Of Flexibility And Short-Term Contracts If a consumer were given a choice to decide the next big subscription service boom, what would they...
electric vehicles

Electric Vehicle Prices Remain High as Demand Increases

Oil Companies Are Concerned About EV Gains Ten years ago, it was difficult to imagine a day when oil producers would be concerned about vehicles...
employees

Four Ways Automotive Managers Lose Good Employees

Most People Are Not Happy With Their Jobs Former NFL Head Coach, Tony Dungy once said, “The secret to success is good leadership, and good...
Southwest Ford

Charles W. Gilchrist Will Become The New NADA Vice Chair in 2018

Charles W. Gilchrist, President of the Weatherford, Texas Southwest Ford auto group, was voted to be the 2018 National Automobile Dealers Association (NADA) vice...
self-driving cars

Do Consumers Feel More Comfortable With Self-Driving Cars If The Voice Sounds More “Human”?

Many Are Still Not Sold On The Safety Of Autonomous Vehicles Imagine a morning commute where instead of keeping a close watch on the traffic...
digital marketing

The Power of Digital Marketing: How Dealers Can Use Technology To Engage Consumers

Decades ago, most people were only exposed to advertisements on television screens, magazines, billboards. In the span of the past twenty years, the way...
Bruce Tulganvideo

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce...

CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the...
Ford

Ford’s Big Investment In EV’s and American Jobs

Ford is going all-in with electric vehicles. On Wednesday the company announced plans to sink almost $1 billion into electric and autonomous cars, with...
lead generation

Quick Changes To Make That Can Increase Your Lead Generation

Without leads, the likelihood of your business failing skyrockets. Leads are qualified prospects that have the ability to run into customers, but more than...
newscastvideo

Shawn Hays on Personal Branding, Increasing Closing Percentages, Setting Goals and Managing Salespeople

On today’s show, we welcome back Your Car Guy Shawn Hays, co-founder of Sales Hustler and sales manager at Dan Cummins Chevrolet and Buick...
Porsche

The Next Generation of Dealership Showrooms

As we move into an era of self-driving cars and pervasive e-commerce, it seems that the current iteration of the automobile dealership is due...

Are You the Reason for Your Dealership’s Lackluster Performance?

  On this week's episode of F&I Today, Becky Chernek asks you if the fish rots from the head down. In other words, are you the...

Methods for Managing Stress

 David Lewis gives you advice on how to manage stress in your personal life as well as in the workplace on today's episode of...

How to Deal With a Best Price Shopper

Most car buyers come into the dealership with the fear that they will be pressured into buying something that's not really what they want....

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...