TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Articles

Trial Closes

Trial Closes – What Do They Really Accomplish?

- April 1, 2015
Trial closing pits the salesperson against the customer and, in the end, creates negative tension that could have been avoided. BY DAVID LEWIS Anyone who is familiar with what I teach,...
Consumer credit reports

Beyond the Headline

- April 1, 2015
Learning how to read the whole credit report and getting the full consumer story can help you avert potential missteps. BY JENN REID Consumer credit reports may rarely win a prize for...
CSI scores

Show Me the Money!

- April 1, 2015
Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and asked, “Why don't they make them...
leadership culture

At Your Service

- April 1, 2015
Developing a servant-like leadership culture and mindset can transform the service department from a necessary evil into a very profitable, necessary evil BY MICHAEL ROPPO Smart dealers, leaders and managers know that...
Creativity Sells Cars

Creativity Sells Cars

- March 9, 2015
Employee satisfaction lies at the core of Continental Automotive Groups success. BY CAROL WHITE Unlike a lot of second-generation dealers, Will Hardeman and his sister Genny Hardeman had other intentions than...
LED Lighting

Driving Cost Savings with LED Lighting

- March 9, 2015
New lighting can help dealerships reduce energy and maintenance costs while creating an inviting atmosphere. BY ANTOINETTE MILETI When it came time to build a new Mercedes-Benz dealership in Fort Mitchell,...
Constant Change

Constant Change

- March 9, 2015
The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago, while at the same time keeping...
Next Wave of Digital Marketing

The Next Wave of Digital Marketing

- March 9, 2015
CEO of LotLinx Dean Evans explains how his company’s “deeplinking” technology is changing the way dealerships connect with their online leads. BY CAROL WHITE Digital marketing is one area that leaves...
retain top talent

Moving from Command and Control to Collaboration

- March 1, 2015
By taking time to invest in your employees, you increase your chances of slowing down the revolving door. BY KIRK MANZO For the past several years, dealerships have struggled to achieve...
Dealership Teams

Implementing Changes That ‘Stick’ With Your Dealership Teams

- March 1, 2015
What you can do to narrow the ‘knowing – doing’ gap when implementing change in your dealership. BY TOM KUKLA “When you are through changing, you are through.” – Bruce Barton March already!...


CBT News
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