The Benefits of a Compliance Audit
By Jim Radogna
There’s something about selling that can drive even the sane to insane lengths to do a deal.
Take the case in which a Connecticut dealership...
Walk Away to Win
By David Missimer
There’s something about selling that can drive even the sane to insane lengths to do a deal.
Take the case in which a Connecticut dealership was hell-bent...
Call Monitoring
By Alan Ram
Do your managers listen to every sales call on call monitoring? I speak at a lot of Dealer 20 Group meetings, and this is a question I consistently...
1. Use your calendar to your advantage.
Most people use their calendar as a tool to simply remember birthdays and special events, but this is greatly undermining the true power that...
It’s more effective than Pre-Screening
By Pete MacInnis
We’ve all seen the endless data about consumer dissatisfaction with the car-buying process, particularly with how lengthy it can be. In fact, in a survey...
Building Used Car Profits with Dale Pollak
Dealerships with strong used-car operations share two things in common. They’ve reduced the cost of acquiring inventory cars and recondition them faster.
“Margin compression in...
You are just a crappy boss
By Glenn Pasch
Funny how I keep reading posts about the problem with the new generation. How they are clueless, nothing motivates them, bad attitudes etc.
Funny...
Change Is Good If You Embrace It
By Michia Rorsheen
Judging by the growing trend towards online car buying, it may appear dealerships face a shrinking role in the self-directed economy. Not so,...
Seizing More Service Department Business & Opportunity!
By Michael Roppo
Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes is right in the trenches of...