With 2017 coming to a close, the focus is on starting the new year with a bang. Overall, the service industry doesn’t worry about ebbs and flows like the sales...
The trendy term in the automotive industry for the past five years has been big data. It’s everywhere -- from car wifi to oil change alerts to sensors determining speeding.
Fast...
“I don’t want an extended warranty. I don’t need it on a new car…it already comes with a warranty.”
Many F&I managers will say that their #1 biggest frustration is getting...
Currency has rapidly evolved over the years. From coins to cash, and then cash to plastic consumers have a variety of ways they can pay. Now, consumers finally have access...
From research to purchasing decisions, consumers are becoming more interested in doing the whole process on their own. They prefer things to be entirely self-serviced with limited human interactions. For...
We have been hearing a lot lately about the use of Artificial Intelligence (AI) when it comes to engaging with Automotive Sales Customers. I would like to weigh in on...
As chairman of the American International Automobile Dealers Association (AIADA), Paul Ritchie has access to lots of data about the future of the car business. But that’s not why he’s...
For most of the dealers I encounter, leads from website trade-in tools are almost an afterthought. There is a belief, for example, that it doesn’t matter which trade-in form you...
Everybody would like a Rolex watch. But that’s impractical, and even if you gave a Rolex to each staff member, they would want to exchange it for a different style....
During the last two months, there has been concern about the inclusion of the electric vehicle tax credit in the new proposed tax bill. A House version of the bill...