TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Articles

sales meetings

Making Sales Meetings Productive

- December 18, 2019
As all of us in the car business know, there are sales meetings and then there are “sales meetings.” When it comes to the scheduled weekly or monthly meetings, most...
spot

Are You Spot On?

- December 18, 2019
Over the years, dealers throughout the U.S. have gotten away from aggressive spot decisions and re-contracts. I remember when my boss would say, “If we’re not bringing at least 10...
maintenance

Is Factory Maintenance Effecting Hours Per RO?

- December 17, 2019
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs...
consumers

Engaging Consumers Without Hassling Them

- December 17, 2019
Many automotive dealerships strive to boost the level of connectivity between the lead generation elements of the website and the other products and services they use: web analytics, their CRM,...
analysis paralysis

Service Department Analysis Paralysis: How to Make a Decision and Move Forward

- December 16, 2019
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
deal

The 7 Most Effective Words for Closing a Deal

- December 16, 2019
If you have been in the car business for any length of time, you have most likely heard of a concept taught by some as the ABCs of selling. This...
eye contact

5 Reasons Why You Don’t Close the Deal

- December 13, 2019
Way too many salespeople spend too long selling and too little time closing. These two things—selling and closing—are completely different arts and you need to master both for success. Selling...
service

15 Ways to Improve Communication in the Service Drive

- December 13, 2019
Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues. We need to take a closer look at...
website

Changing your Website? Here’s What You’ll Need From Start to Sale

- December 12, 2019
There’s a big issue that dealerships are running into with their websites. Consumers are visiting dealership websites, sure — but they aren’t staying on those sites for an extended period...
phone

Time to Break Your Old School Phone Habits

- December 12, 2019
There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when they buy a car. Fact #2: The “old...


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