Featured interviews
How customer reviews are becoming a new source of dealership intelligence
For years, dealerships have centered reputation management around building a positive image. Dealers worked to collect five-star reviews, respond to customer feedback and strengthen their online presence, giving shoppers another reason to consider their stores. But as artificial intelligence (AI) changes how consumers research businesses and decide where to spend their money, those reviews are taking on a much larger role. They are no longer simply a scorecard for how a dealership looks online; instead, they can become a source of operational intelligence. Watch the full segment here.
How Seelye Auto Group built a culture around accountability, stability and continuous growth
At Seelye Auto Group, President Mickey Seelye and Vice President of Operations and Partner Stan Qualls believe that building a stronger dealership group starts with the people behind it. With five stores in Michigan, the leaders have focused on creating a culture that values accountability, employee development and preparation while adapting to a rapidly changing retail environment. Watch the full segment here.
Tune in to CBT Live
Join us at noon Eastern today for another episode of CBT Live. Co-hosts Jim and Bridget Fitzpatrick break down the day’s top automotive stories and sit down with the leaders shaping the industry. Today’s lineup features David Wyler, CEO of the Jeff Wyler Automotive Family, and Fernando Varela, President and CEO of The All Star Auto Group.
Watch live at noon every weekday on our social channels: YouTube, TikTok, LinkedIn, Instagram, and Facebook.