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Technician video tips that increase approvals by 30%
Technician inspection videos are among the most powerful trust-building tools in the service department, but only when done right. A rushed, shaky, or confusing video checks a box but does...
Nathan Shaver says fixed ops, transparency are key as Stellantis dealers adapt
Fixed operations, pricing transparency and global competition are top of mind for dealers heading into the second half of 2026. On today's episode of Inside Automotive, Nathan Shaver, Managing Partner...
The dealership growth strategy hiding in plain sight
With economic uncertainty prompting consumers to hold onto vehicles longer, dealerships are looking to their existing customer base to generate demand. Sharon Kitzman, CEO of Affinitiv, joins us on today’s...
5 key things killing your service advisor training (and how to fix them)
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
