Express Service in Your Dealership
Millennial Technicians
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and...
Greeting Customers Before Pre-Qualifying
Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up,...
Dealing with Factory Recalls
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
Why you want customers to tell you NO in the Service Drive
Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
Dealers Growing Market Share: What Really Separates Them from the Rest?
With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...
How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine,...
With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks...
The Best Practices for Pay Raises and Labor Rate Increases
In a job market where employees have more power than employers, it’s vital for your dealership to have a competitive edge when it comes...
The Importance of Showing Customers All The New Car Features
Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is...
