Monday, November 29, 2021
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APEAL study

J.D. Power APEAL Study Reveals What Drives Customer Satisfaction

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Regardless of which make or model a car shopper is interested in, quality in manufacturing remains the qualifier. A well-laid-out interior, performance that meets or exceeds expectations, and the standards by which a vehicle is assembled are all either conscious or subconscious benchmarks that a vehicle must pass. The 2020 J.D. Power Automotive Performance, Execution, […]
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updates

Over-the-Air Updates are Coming – How It Will Affect Auto...

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Over-the-Air (OTA)updates are set to become one of the most significant developments for the automotive industry in the next generation of cars. Mercedes-Benz and NVIDIA are working together on solutions that require OTA updates to function properly. The newest Ford F-150 was unveiled last week and also includes OTA capabilities. It might seem like a […]
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technicians

Technicians Among the Unheralded Heroes in Pandemic Recovery

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Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running. Prior to April guidance regarding essential businesses, only repairs and maintenance were permitted to operate at dealers in the United States. At the core of any repair business is the technician […]
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sales

Concise for Quick Sales – Why Selling ‘Unicorns’ Isn’t Always...

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Regardless of the state or city, car shoppers have multiple choices for a selling dealer. Within a five-mile radius, there could easily be two or three dealerships retailing the same brands, and more than a dozen others. For rural buyers, the same rings true on a wider scale. New vehicles are extremely accessible. It’s mostly […]
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close

Tips If Your Dealership Has to Close Up Shop

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The COVID-19 pandemic is hitting America hard with huge numbers of cases coming from Florida, Washington, California, and especially New York and New Jersey. It’s far from under control and the US government has ratcheted up protection methods including shelter-at-home orders and strict social distancing protocols. Streets are markedly empty where bumper-to-bumper traffic once dominated […]
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gen z

What Gen Z Wants in a Car

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Do members of Gen Z want a car? According to a new vehicle ownership study by MaritzCX, the answer is yes. This segment of the population that’s currently up to 25 years of age may be slightly less likely to want to own a car than Xennials and Millennials, but the dream of vehicle ownership […]
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auto retail

What the Internet of Things Means for Dealerships and Auto...

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A quick look is all it takes to know that vehicle technology has taken huge leaps in recent years. Bluetooth, Apple CarPlay and Android Auto, GM’s OnStar, and dozens of other technologies have made vehicles part of our ‘network’, not just tools for transportation. Connectivity is a driving force for automotive and it centers around […]
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trade-in

Use the Trade-In to Make the Sales Process Quicker and...

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There is a lot of talk today about speeding up the sales process. Even with all the improvements the automotive industry has seen over the last few years, the average consumer still does not like the current sales and transaction process and they believe it takes way too long. One thing that can be changed […]
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fixed-ops

5 Fixed-Ops Trends to Pay Attention to in Q4 of...

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As 2019 winds to a close, it is important to recognize trends that are occurring in the world of Fixed-Ops. 2019 has brought many changes and evolutions in the automotive world. The landscape is rapidly changing. Some changes are good, some might be perceived as negative. Here is a look at the trends will have […]
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leasing

Vehicle Leasing: Then and Now

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Though it started promising, the end of the new millennium’s first decade was a recession that the nation is only beginning to claw out of. The auto industry was one of many that had to rebuild from record lows, and while things were starting to trend upwards, as the second decade of comes to a […]
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