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APEAL study

J.D. Power APEAL Study Reveals What Drives Customer Satisfaction

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Regardless of which make or model a car shopper is interested in, quality in manufacturing remains the qualifier. A well-laid-out interior, performance that meets...
updates

Over-the-Air Updates are Coming – How It Will Affect Auto Retail

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Over-the-Air (OTA)updates are set to become one of the most significant developments for the automotive industry in the next generation of cars. Mercedes-Benz and...
technicians

Technicians Among the Unheralded Heroes in Pandemic Recovery

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Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running....
sales

Concise for Quick Sales – Why Selling ‘Unicorns’ Isn’t Always Helpful

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Regardless of the state or city, car shoppers have multiple choices for a selling dealer. Within a five-mile radius, there could easily be two...
close

Tips If Your Dealership Has to Close Up Shop

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The COVID-19 pandemic is hitting America hard with huge numbers of cases coming from Florida, Washington, California, and especially New York and New Jersey....
gen z

What Gen Z Wants in a Car

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Do members of Gen Z want a car? According to a new vehicle ownership study by MaritzCX, the answer is yes. This segment of...
auto retail

What the Internet of Things Means for Dealerships and Auto Retail

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A quick look is all it takes to know that vehicle technology has taken huge leaps in recent years. Bluetooth, Apple CarPlay and Android...
trade-in

Use the Trade-In to Make the Sales Process Quicker and Easier

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There is a lot of talk today about speeding up the sales process. Even with all the improvements the automotive industry has seen over...
fixed-ops

5 Fixed-Ops Trends to Pay Attention to in Q4 of 2019

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As 2019 winds to a close, it is important to recognize trends that are occurring in the world of Fixed-Ops. 2019 has brought many...
leasing

Vehicle Leasing: Then and Now

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Though it started promising, the end of the new millennium's first decade was a recession that the nation is only beginning to claw out...