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lease customers

How dealers can prevent defecting first-time lease customers

Half of first-time mass market-brand lease customers do not pursue another lease from the same company when their lease term ends, according to the J.D....

Steps for Staff Returning to Work after the Pandemic

All in all, the automotive industry seems like it will come out of the COVID-19 pandemic with relatively few battle wounds. Of course, car...

3 Reasons Why Your Service Department Needs More Return Customers

Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their...