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leadership

The 10 C’s of Leadership and Trust

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In leadership, people don’t always have to like you, but they do have to respect and trust you. On this week’s episode of On the Mark, Mark Tewart talks about what he calls the “Ten C’s” of leadership and trust.
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respect

Tips for New Managers: Earn Respect From the Start

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One of the most challenging aspects of managing a business is earning employee respect. No matter if you’re new to the dealership or have worked alongside the rest of the team for years before being promoted, inevitably there will be some testing when you begin. If your staff doesn’t feel you’re worthy of their respect, […]
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newscast

Cars.com’s Tony Zolla: How a face-to-face profile rating system improves sales...

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On today's CBT Newscast for Tuesday, September 26th, 2017: Tony Zolla: How a face-to-face profile rating system improves sales Imagine if consumers could take the concept...