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PVR

Beyond PVR — dig deeper for greater F&I success

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What does success look like in the F&I department? How should it be measured? PVR (per vehicle retailed) is currently the most examined metric...
data

Data analytics in F&I – Remember, humans are behind the numbers

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When dealerships use data to take a more granular look at how the different departments are performing, it can uncover a lot – positive...
VSC

How to stay competitive with online VSC companies

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Since the pandemic hit, dealers are finding that the landscape of online aftermarket providers has increased, and they are targeting consumers that want to...
closing

Closing in F&I starts with a strong opening

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Most salespeople judge their entire career by how good of a closer they are. In F&I specifically, closing more deals with higher rates and products is everything and most know that their close rate must be a certain number on every deal to make a good living. Successful closing is what it’s all about…or is […]
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Digital retailing inspired by the next generation

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Allow me to break down digital retailing in its most simple form. It’s the utilization of a website to allow consumers to purchase products and services. In today’s automotive environment, many dealers and consumers have adapted to the new age of digital retailing. Today’s technology allows consumers to start and finish the buying experience from […]
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time

Use preloaded ancillary bundles to give F&I more time, more profit

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In the dealership, time is everything. Your staff needs time to sell the car, appraise the trade, and work the deal. Time truly is money. When F&I managers have a huge menu of products to present, customers get frustrated and both PVR and CSI suffer. Pitch too much and nothing gets bought. But find a way […]
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PVR

How to raise your PVR in one simple step

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Every F&I department has metrics it must meet every month and, in some cases, every day. They include penetration levels per product, CSI scores, and chargeback rate, among others. The big one is PVR. That number is the single most important number to watch for every dealer, franchise or independent, when it comes to F&I […]
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customer

Meeting the Customer on Their Terms

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  On this week’s episode of F&I Today, Becky Chernek talks about how meeting the customer on their terms can improve your interview process and increase your overall PVR. Video Transcription: Welcome to F&I Today I’m your host Becky Chernek.  For many years I have trained the benefit of the customer interview meeting the customer […]
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