TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


process

customer experience

Five Essential Customer Experience Metrics That Will Help You Retain Buyers at Your Dealership

- September 3, 2019
How can you tell if your customers are satisfied with the service and experience they had at your dealership? It can be tempting to only look at sales and revenue....
Sales & Marketing Auto News
customer experience

Four Lessons Auto Retail Can Take Away from Other Industries

- June 27, 2019
The automotive industry has evolved in ways we never would have thought possible even a decade ago. From the emergence of autonomous vehicles to the growing popularity of ridesharing, auto...
Daily Automotive News Auto News
relationship

What a Healthy Relationship Between Sales and F&I Can Do for Your Dealership

- June 25, 2019
On this week's episode of F&I Today, Becky Chernek talks to Frank Crinite of Piazza Honda of Springfield about his relationship with the F&I office at his dealership as well...
Shows
experience

Understanding the Customer’s Shopping Experience

- May 3, 2019
 Do you understand the customer’s shopping experience? Jonathan suggests asking customers what they have been through in the past, so your process improves. VIDEO TRANSCRIPT:  Of all the questions that salespeople ask...
Tips & Training
services

Where do we GROW?

- April 10, 2019
As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in...
Fixed-Ops Auto News
process

How Your Process Can Make or Break You

- March 5, 2019
  On this week's episode of F&I Today, Becky Chernek discusses how your process can either make or break you and how you can sell more cars and increase your F&I profits...
Shows
car buying

Four Tips for Competing Against Services like Carvana

- June 27, 2018
The concepts of flexibility, instant gratification, and convenience have crept into every facet of our lives as consumers. We can buy anything online thanks to services like Amazon, Walmart, and...
Sales & Marketing Articles
financing

Switching Up the Process: A New Way to Help Customers with Car Financing

- April 27, 2018
The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now a representative from the finance department...
F&I Auto News
F&I

Look Back in The Rear View to Illuminate What’s Ahead

- February 8, 2018
This past year has been a rollercoaster for the auto retail industry. We saw an end to the U.S. auto industry’s unprecedented seven-year sales streak, and entered a new post-sales...
Daily Automotive News Auto News
AutoTrader

AutoTrader Announces New Features That Can Significantly Change The Car Buying Journey

- February 2, 2018
When is the last time you ordered an item online? Was it straightforward? Were the pricing and specifications clear? Did you use Amazon, Walmart, or some other online marketplace giant?...
Daily Automotive News Auto News

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CBT News
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