Tag: process

How can you tell if your customers are satisfied with the service and experience they had at your dealership? It can be tempting to...

The automotive industry has evolved in ways we never would have thought possible even a decade ago. From the emergence of autonomous vehicles to...

On this week's episode of F&I Today, Becky Chernek talks to Frank Crinite of Piazza Honda of Springfield about his relationship with the F&I...

 Do you understand the customer’s shopping experience? Jonathan suggests asking customers what they have been through in the past, so your process improves. VIDEO TRANSCRIPT:  Of...

As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of...

  On this week's episode of F&I Today, Becky Chernek discusses how your process can either make or break you and how you can sell more...

The concepts of flexibility, instant gratification, and convenience have crept into every facet of our lives as consumers. We can buy anything online thanks...

The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now...

This past year has been a rollercoaster for the auto retail industry. We saw an end to the U.S. auto industry’s unprecedented seven-year sales...

When is the last time you ordered an item online? Was it straightforward? Were the pricing and specifications clear? Did you use Amazon, Walmart,...