Thursday, January 27, 2022
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service

How the pandemic has changed service operations for the better

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Dealerships are just starting to get back on their feet since the COVID-19 pandemic. It’s now time to take stock of what has changed with the service departments and examine how these changes might be beneficial. Overall, service departments have learned new ways to connect with customers and implemented new rules for employees, but teams […]
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practice

The Reward of Consistent Practice

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Nobody gets better on game day. On today’s Saturday Morning Sales Meeting, Dave Anderson discusses the rewards that come with consistent practice and preparation.
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Joe Verde

Joe Verde: Find out why it’s important to practice your skills...

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Joe Verde: Find out why it’s important to practice your skills before getting in front of the customer.  

Practice Saves Sales, Encourages Accountability

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Call Monitoring By Alan Ram Do your managers listen to every sales call on call monitoring? I speak at a lot of Dealer 20 Group meetings, and this is a question I consistently ask them. The overwhelming majority of the time the answer I hear is a resounding “no”. I have even had general managers tell […]
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