A guide to understanding the ROI of your phone calls
Every interaction you have with a customer has an impact on your bottom line and the reputation of your dealership. Whether that touch point takes place on digital channels or...
TSLA395.74014.1099%
GM75.810-1.08%
F11.865-0.215%
RIVN15.037-1.3635%
CYD40.125-1.085%
HMC24.095-0.245%
TM189.330-3.29%
CVNA377.765-18.03499%
PAG167.700-3.82%
LAD285.980-4.14%
AN209.040-3.34%
GPI354.485-2.38501%
ABG201.890-1.8%
SAH76.280-2.47%
TSLA395.74014.1099%
GM75.810-1.08%
F11.865-0.215%
RIVN15.037-1.3635%
CYD40.125-1.085%
HMC24.095-0.245%
TM189.330-3.29%
CVNA377.765-18.03499%
PAG167.700-3.82%
LAD285.980-4.14%
AN209.040-3.34%
GPI354.485-2.38501%
ABG201.890-1.8%
SAH76.280-2.47%
TSLA395.74014.1099%
GM75.810-1.08%
F11.865-0.215%
RIVN15.037-1.3635%
CYD40.125-1.085%
HMC24.095-0.245%
TM189.330-3.29%
CVNA377.765-18.03499%
PAG167.700-3.82%
LAD285.980-4.14%
AN209.040-3.34%
GPI354.485-2.38501%
ABG201.890-1.8%
SAH76.280-2.47%
New Car Sales
Virtual 20 groups create new possibilities for continuous improvement
Have you ever thought of joining a 20 Group to understand how your dealership can optimize workflow, people, processes and tools to drive more revenue? If so, what stopped you?...
The National Retail Federation projects retail sales growth in 2021 with effective vaccine rollout
The year 2020 was a challenging one—particularly for the automotive industry. During the start of the pandemic, U.S. vehicle sales fell as much as 52%. Nevertheless, the industry went on...
How car dealers can stay ahead of the curve with a solid business strategy
Today on CBT News, host Jim Fitzpatrick is joined by Shawn Hays, Co-Founder of Sales Hustler and General Manager of Carter Myers Colonial Chevrolet in Richmond, VA. Hays has built...
Best practices for engaging today’s car shopper: In-person sales (Part 4)
When circumstances have forced society to limit personal interaction, small yet personal touches can make a huge difference in closing a sale. These interactions will be more frequent as customers...
Average new vehicle transaction price continues to hold above $40k
The average transaction price for new vehicles in the United States continues to hold the line well above $40,000. Late in 2020, the transaction price pushed through the barrier for...
Best practices for engaging today’s car shopper: Remote car sales (Part 3)
A study by KPMG has found that for car purchases, "consumers want ... an end-to-end e-commerce experience." They also don't want to step "in a showroom, even for a test drive." So, dealers...
5-step guide to modernizing the buyer’s journey
Projections for U.S. light-vehicle sales in the next five years are optimistic, according to research shop Benchmark Co. By 2025, there will be a record 245 million licensed drivers in...
How to identify gaps in your dealership’s interactions with prospective customers – Pogo Parr, CallSource
With the 2021 NADA virtual show just around the corner, CBT News anchor Jim Fitzpatrick talks with Pogo Parr, President of Automotive at CallSource, about the growth of technology in...
The benefits that comprehensive connected technology can bring to your car dealership – Byron McDuffee & Alok Tyagi, DealerSocket
With the 2021 NADA virtual show just around the corner, CBT News anchor Jim Fitzpatrick catches up with Byron McDuffee, Chief Operations Officer of DealerSocket, and Alok Tyagi, Chief Product...
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