Friday, October 15, 2021
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F&I

Things to consider when hiring an inexperienced F&I manager

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Staffing the F&I department can be a tricky minefield to navigate. Do you hire from within and train someone up from sales or do you go to an outside hire, poaching from another dealership to make sure you have someone with experience? Both of these scenarios are fairly common in the industry, but it ignores […]
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digital marketing

It is time to stop debating & hire a digital...

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A few years ago, I published an article about the need for a full time marketing manager in every automotive dealership. This view was met with resistance from those in leadership positions inside dealerships. Some comments were based around the cost of having an additional full time employee. Other comments focused on what this person […]
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F&I

Coaching vs. training – how to help struggling F&I staff

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When your dealership is faced with an F&I manager that is underperforming in PVR and CSI scores, what do you do? Do you just get frustrated and start cleaning house? Do you start thinking about what salespeople you can elevate from the floor to the box?  Maybe there is another way to deal with the need for BIG change […]
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wellness

Want to increase productivity, morale, and cost savings? Try a...

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Health and wellness are established buzzwords in today’s workplace. They may seem like a standard checkbox on the company’s list of activities and programs for many. However, what if you could use these programs to increase morale and engagement while decreasing healthcare costs? Is it even possible? South Motors Automotive Group in Miami, Florida, has […]
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marketing

What Is the Role of a Marketing Manager?

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On today’s Tip of the Day, Glenn Pasch explains what a marketing manager does to help your dealership.
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board of advisors

What Can a Board of Advisors do For Your Dealership?

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When you think of a board of directors, you probably think of a big corporation with shareholders and responsibilities for reporting to the SEC.  While you are correct that most businesses do not require a board of directors, it does not mean that other businesses cannot take advantage of the benefits that come from a […]
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burnout

How Dealerships Can Help Reduce F&I Burnout

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There are few jobs within a dealership that have more inherent stress and burnout than the F&I manager. Back in the ‘stone age’, the position was all about pushing as much product as possible, holding the most rate you could get away with, and dealing with a lot less paperwork than is required today all […]
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questions

What is the Best Question to Ask to Improve Results

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A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with the manager and asked how he was planning to approach this first meeting. The manager explained he would touch on a few important topics in this first meeting: Asking the team […]
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f&i

Benefits of Working in F&I

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There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique opportunities to employees. Within the sales department there are a number of opportunities. One of the most sought after jobs in the dealership is in the Finance and Insurance (F&I) department. […]
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F&I

How Today’s Connected Car Buyer Has Changed F&I… For the...

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Twenty years ago a F&I manager was one of the most respected and sometimes feared person at the dealership. They could make or break your deal often within a few seconds of running the credit report. If the sales manager gave up all his front end profit, the F&I manager had to save the back-end […]
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