There are 2 primary emotions that inspire people to follow a leader: Fear and Love. Fear will usually yield immediate results, but the results are often short-lived. Leadership is most...
Some people would say salespeople are pseudo-celebrities when it comes to being known around town. As a dealer, you appreciate your staff engaging with customers on social media, but you...
Drive Results through the Alignment of Process & Strategy
Breakout Quote: [“If genuinely done right, meetings should not be annoying distractions; they should be where your work gets communicated, explained, targeted,...
There is a common misconception in the world of sales that you succeed only by product knowledge, preparation and by sheer determination. Too many salespeople focus primarily on manipulative sales...
Although it's a new year, it's a problem that continues: high turnover with sales departments at dealerships around America. In trying to figure out why, Steve Munyan, President of Hire...
“The Women in the Workplace 2017,” a study conducted by LeanIn.Org and McKinsey states, ”Women and men see the state of women—and the success of gender-diversity efforts—differently. Men are more...
It is easy to brush off a “thank you” or disregard an appreciative word, but there is something about the human condition that causes us to seek recognition. We value...
Should your dealership focus more on the product or the profit? Aren't we supposed to believe that profit will eventually come if we put all of our emphasis on the...
Goal setting is the closest thing to magic you can find. It works way better than the ‘hope plan,’ wishing on a star or playing the lottery.
Like most good things,...
New car year-to-date sales figures slacked 2.2 percent in 2017, brought down by decreases from FCA, General Motors, Ford Motor Company, and Toyota Motor Corporation. Despite the minor flux experienced,...