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Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World

Today on CBTNews.com for Wednesday, May 20th, 2020:

Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World
On today’s show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well as a sought-after customer experience expert. In this segment, Jim and Joseph talk about how your customer experience may change due to the COVID-19 outbreak.

Joseph MichelliA Love of Driving: How Restricted Air Travel Will Boost the Car Business
Air traffic volumes have tumbled much worse than the auto industry’s decline comparatively. But what’s a terrible situation for the airlines worldwide is an opportunity for the automotive industry. With ground travel restrictions loosening and summer rapidly approaching, the travel bug has bitten millions of Americans. Their only option for taking a vacation or stay-cation? Hop in the family car and hit the highway. Read More

Joseph MichelliHow Will the Internet of Things (IoT) Reshape Fixed Ops?
IoT is weaving its way into the automotive world at a rapid pace. Most visibly, self-driving are already taking hold, but there are many smaller ways in which IoT will affect service and parts in your dealership. Read Now

 


Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

Car Biz Today, the official resource of the retail automotive industry.

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