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John Fairchild

How to successfully cater to younger employees

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  As a generation, they have been called everything negative you can think of: lazy, entitled, selfish, shallow, narcissistic. However, another name they are called...
newscast

How to successfully cater to younger employees | Will automakers push...

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  On today's CBT Newscast for Tuesday, January 9th, 2018: How to successfully cater to younger employees As a generation, they have been called everything negative you...
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build...

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  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones...
Dealership Focus

John Fairchild: How to have a successful Service Drive process

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John Fairchild: How to have a successful Service Drive process
Service Department

3 Essentials for Service Department Retail Process Success

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A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well...

Taking your Service Department’s Health

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Key measures to ensure Service Department Retail Health By: John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service...
connecting with your customers

Connecting With Your Customers

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Don't skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do...
service department

Key measures ensure Service Department Retail Health

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Checking Your Service Department's Health By John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can...