How to Become More Customer Centric at Your Dealership – Jim Roche | 2019 Looking to be a Year of Change in the Auto Industry | Optimism, Healthy Sales, and Incentives Highlight the Finish Line of 2018 Sales

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Today on CBTNews.com – Friday, January 4th, 2019:

newscastHow to Become More Customer Centric at Your Dealership – Jim Roche, Xtime
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive retail market, our guest today has some great strategies for delivering the unique buying experiences that customers expect today. Joining Jim Fitzpatrick is Jim Roche, vice president of marketing and managed services at Xtime to discuss what dealerships can do today to become more customer-centric. Watch Now

newscast2019 Looking to be a Year of Change in the Auto Industry
The automotive industry saw record sales this past year. Should gas prices remain at their current low, optimists are hoping to see the sales trends continue to hold as more people hit the road. Those who see the glass half empty, however, are predicting a drop in sales, as tariffs and surges in gas prices and interest rates contribute to sticker tags that make owning a car less appealing to consumers. Read More

newscastOptimism, Healthy Sales, and Incentives Highlight the Finish Line of 2018 Sales
This past year was met with a lot twisting turns when it came to auto sales and trends. However, in the end, many were wondering how 2018 would eventually shape up, and December’s sales results held the final piece of the puzzle. Estimates given by leading analysts from Cox Automotive and Edmunds have revealed that December is on track to show some of the most robust results of the past year. Read More

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