TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%
TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%
TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%


Jim Roche

customer-centric

How to Become More Customer Centric at Your Dealership – Jim Roche, Xtime

- January 4, 2019
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive...
newscast

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops | Promises and Pitfalls of Migrating Financing Online | 5 Reasons Why CRM Systems Are Vital for Your Dealership

- September 20, 2018
Today on CBTNews.com - Thursday, September 20th, 2018: Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops - Jim Roche According to a recent report, service departments now comprise 49%...

Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime

- June 19, 2018
CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to talk about the effect of changing...
newscast

“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche | Auto Groups Continue To Expand Used-Car Offerings | Automaker Adds Augmented Reality to It’s FB Messenger

- May 8, 2018
On today’s CBT Newscast for Tuesday, May 8th, 2018: Automotive CX Summit Promises High-Value Experience for All Attendees Jon Munzel, the founder and President of the Thought Leadership Summits, joins us on...
newscast

What Dealerships Should Focus On To Help Fill Job Roles – Adam Robinson, Hireology | How To Ask For GREAT Reviews | 4 Ways a Happy F&I Manager Drives Higher Profits

- April 13, 2018
On today's CBT Newscast for Friday, April 13th, 2018: What Dealerships Should Focus On To Help Fill Job Roles - Adam Robinson The auto industry still suffers from a very high turnover...

XTIME Data Shows Increase in Online Engagement | Subaru Earning Trust, One Paw At A Time | Wholesale Club Costco Joining Automotive Retail Biz

- February 26, 2018
On today's CBT Newscast for Monday, February 26, 2018 XTIME Data Shows Engagement With Online Appointment Scheduling Systems Up 56% A dealerships' online engagement and technology needs to be keeping up with...
service

How to drive profitable growth in the service bay

- January 15, 2018
  Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will be added. We're not going to flip...
newscast

How to drive profitable growth in the service bay | U.S. getting out of NAFTA will raise price on vehicles | Do cameras belong in dealership F&I offices?

- January 15, 2018
  On today's CBT Newscast for Monday, January 15th, 2018: How to drive profitable growth in the service bay Right now, there are more than 250 million gasoline engines on the road. Over...
plateau

How to Combat U.S. Sales Plateau

- April 26, 2017
After years of rising demand and record-setting results, the U.S. sales momentum has come to a relative halt, as a recent in-depth article by WardsAuto notes. At the same time, dealership inventories and incentives have...
Jim Roche

3 Things Fixed-Ops Can Provide to Drive Profitable Growth

- February 8, 2017
Jim Roche: SVP, Marketing & Managed Services Xtime


CBT News
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