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loyalty

Why car dealers need to focus on increasing customer loyalty today

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Industry experts are predicting continued inventory shortages well into 2022 and according to IHS Markit data, brand loyalty for new vehicle customers has dropped...
Price

How car dealers can win over new customers and retain them...

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
marketing used cars

The adjustments car dealers need to make to improve profitability

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
marketing used cars

Are certain metrics throwing off your used car and lead management...

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
Jominy

J.D. Power’s Tyson Jominy on the state of the automotive industry...

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We were all anticipating relief from the inventory and chip shortages by now, but unfortunately, as most experts predicted, we are still dealing with...
floor plan

How can floor plan financing work for used car dealers?

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There are many factors that go into a used car dealership’s success or failure — customer service, management, and just plain ol’ luck —...
Benstock

How car dealers can best position themselves to compete with retailers...

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Online vehicle retailer Carvana continues to grow at a rapid pace and doubled its first-quarter revenue in 2021. While some dealers have underestimated the...
catalytic converter

What can car dealers do about rampant catalytic converter thefts at...

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Last week, the Bill Barth Kia dealership reported that they were the target of a thief that stole three catalytic converters and damaged four...
parts

The cost of obsolescent parts for a car dealer

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According to the NADA, an average-sized dealership is sitting on $50,000 worth of parts that haven’t moved in a year. Think of what could...
days' supply

Record car sales push days’ supply of inventory down further

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New car inventory has been steadily decreasing since December on two main factors: extremely strong buying behaviors by an increasingly confident nation, and a...