Today on CBTNews.com – Wednesday, March 4th, 2020:
What It Takes To Find, Train, and Retain Great Service Technicians – Michael Roppo, Automotive Management Resources
On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim and Michael discuss hiring new technicians and what it takes to find them, train them, and retain them. Watch Now
Is Coronavirus Affecting North American Auto Retail?
Respirator masks are selling out on store shelves, Amazon, and eBay. Worldwide, people are stocking up on basic necessities and preparing for the possibility that COVID-19 coronavirus will be declared a pandemic. The virus’s reach in North America is extremely isolated to date, but the implications are already filtering into many industries, including automotive retail. Read More
Tips to Protect Hearing at the Dealership
World Hearing Awareness Day is March 3 each year, a day to raise public awareness on how to prevent deafness and hearing loss as well as proper ear and hearing care. It shouldn’t be a shock to hear that the automotive dealership is a high-risk environment for occupational hearing loss, according to Michigan State University research. The service repair shop is obviously of primary concern, closely followed by the autobody or collision repair department. Hearing loss isn’t restricted to staff in these areas, though – it’s a hazard that everyone in the dealership should be aware of. Read More