TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%
TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%
TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%


finance and insurance

Paul Brown shares three techniques to alleviate customers' anxiety in the F&I department

3 winning strategies to turn F&I anxiety into a positive experience

- December 11, 2025
Buying a new car is an exciting experience for customers—that is, until they enter the F&I department. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer...
F&I Today F&I
Leadership principles, Scott Simons

Scott Simons shares leadership lessons every F&I leader should know

- December 9, 2025
Success in automotive retail starts with disciplined leadership and a focus on people. On this episode of Training Camp, Simons Chevrolet GMC Dealer Principal Scott Simons shares actionable insights into...
Training Camp Management & Leadership
Paul Brown explains how the right F&I product mix and knowledgeable staff boost dealer profitability, customer satisfaction, and long-term wealth.

Maximize your F&I product mix to boost CSI and long-term profit

- December 4, 2025
The F&I department is a critical profit driver in the dealership. On today's episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct...
F&I Today F&I

James Mercer breaks down reinsurance and participation programs

- December 2, 2025
Dealers often overlook the details in reinsurance, retro programs, and participation structures that can dramatically impact their bottom line. On today's episode of Training Camp, Ascent Dealer Services VP of...
Training Camp F&I
Cut F&I wait times and boost customer satisfaction with productive tasks, AI tools, early vehicle walk-arounds, and clear communication.

5 ways to reduce F&I wait times and boost the customer experience

- November 28, 2025
On the Dash: CDK found that excessive wait times in the F&I department can increasingly harm customer satisfaction. Engaging customers during wait times, through paperwork, educational content, or early vehicle...
Articles Headlines
Ultimate Toy's Scott Gray shares luxury service strategies retail dealers can adopt to improve customer experience and loyalty.

Ultimate Toys’ Gray Scott on elevating dealership service with luxury strategies

- November 25, 2025
Ultimate Toys has carved out a unique niche in automotive retail, specializing in ultra-luxury sprinter vans designed for clients who demand more than standard transportation. On this week’s episode of...
Featured Training Camp
Paul Brown explains how a coordinated team effort from the showroom to F&I creates a seamless, customer-focused experience.

Paul Brown explains how a team approach transforms F&I customer experience

- November 20, 2025
The foundation of every strong F&I deal is laid on the showroom floor, not in the office. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer...
Featured F&I Today
Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant leadership.

How Jeremy Soileau drives loyalty through customer-first leadership

- November 18, 2025
A focus on transparency, training, and convenience is helping dealerships thrive in a market where customer expectations are rapidly shifting. On today's episode of Training Camp, Jeremy Soileau, managing partner...
Featured Training Camp
October Dealertrack Index shows looser auto credit with longer terms, lower down payments, and more subprime lending.

Auto credit loosens in October despite lower approval rates

- November 11, 2025
On the Dash: Auto credit loosened in October with longer terms, lower down payments, and more subprime lending. Approval rates fell to 72.6% while negative equity and financing costs rose...
Articles Headlines
Mosaic Compliance Services' Jim Ganther shares compliance tips to help dealers reduce risk, protect profits, and strengthen processes.

Jim Ganther shares the biggest F&I compliance blind spots

- November 11, 2025
In a business where one small oversight can cost thousands, mastering compliance is as vital to profitability as closing the deal itself. On this episode of Training Camp, compliance expert...
F&I Safety & Compliance


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