Tuesday, January 19, 2021
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customer interview

Conducting customer interviews online to discuss F&I options

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It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite deliveries. If that’s you, holding your breath and waiting for things to get back to […]
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F&I

Four F&I tips to prepare for uncertain times ahead

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We are over five months into the COVID-19 and it seems that it’s not done with us yet. As the car industry has been slowly coming back to life over the last few months, dealers are finding that the market has changed quite a bit. Internal processes have changed. How customers are buying cars has […]
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JM&A president Forrest Heathcott retires, Dan Chait named successor

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After serving 13 years as the president of the JM&A Group, Forrest Heathcott has announced his retirement. JM&A Group is one of the largest independent providers of F&I products and services in the industry. While Heathcott will remain in his position until March 2021, Dan Chait, President of JM&A’s sister company Southeast Toyota Finance has […]
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AutoFi

Capturing Your Dealership’s Share of the Digital Retailing Market –...

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Dealerships are seeing less foot traffic as the retail automotive industry heads online. More dealers are being equipped and empowered with tools to thrive in a digital retailing environment. eCommerce platforms like AutoFi, are making the transition smoother for many of these dealers. Today, Joe St. John, Head of Digital Retail at AutoFi, discusses what […]
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dealertrack ready sign

Unveil of Dealertrack Ready Sign Allows Signing of Any Deal Document...

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NORTH HILLS, N.Y., August 20, 2020 – Dealertrack today announces the launch of Dealertrack Ready Sign, giving Dealertrack uniFI® platform users the flexibility to...
F&I

How F&I Can Benefit from a Little Positivity and a...

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The headlines all throughout the media and even the industry trade publications all seem to be negative when it comes to the state of auto sales. Bad news all the way around. Sales are slow. Wholesale prices have bottomed out in the used car segment. Franchises are running out of inventory because many of the […]
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EV market

CBT Automotive Newscast: August 18, 2020

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Today’s Featured Interview: FCA’s Dedication to Building a More Diverse and Inclusive Dealer Body Empowering minority-owned dealerships is a step in the right direction when it comes to growing diversity in the auto industry. OEMs must understand their role in creating successful opportunities for minority dealers. At FCA, Eric Wong and Wadette Bradford are using […]
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lending

What is the State of Lending During COVID-19 and How...

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There has been a lot of talk and analysis over the last few months about how the car industry has had to adapt to changes in showroom traffic, lower sales, evaporating inventory, and even struggles in the service lane with fewer repairs. The impact of COVID-19 on dealership operations and the bottom line has been […]
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Adam Marburger

Adam Marburger on How F&I Managers Can Further Support Salespeople

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COVID-19 has dramatically changed almost every department in the dealership and F&I is no exception. Creating a high level of consumer engagement early on in the transaction is of the utmost importance, and the pandemic has pushed F&I managers to tighten up processes and increase their communication skills. To discuss this further, we’re pleased to […]
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service contract sales

Mastering Your Vehicle Service Contract Sales

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Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with the results? Do you really believe in the value of the service contract, or do you think the value may not be there? On this week’s episode of F&I Today, host […]
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