Cross training in any business setting is always looked at as an important part of helping the entire team not only understand more about what one person or team must...
A vital role of the F&I department is customer education. However, procedures and training in this domain have undergone substantial changes. On the latest episode of Inside Automotive, we're joined by...
Most salespeople judge their entire career by how good of a closer they are. In F&I specifically, closing more deals with higher rates and products is everything and most know...
There’s nothing about paying bills that consumers like, so it follows that the easier and cheaper and most penny perfect they are to pay, the better, right? KISS!
The U.S. Navy...
With the gloomy economic forecasts that are flooding every media outlet daily, criminals are finding an easier environment to be able to pull off different types of fraud in dealerships...
We all rely on ‘social proof’ to help us know where to spend our hard-earned dollars. Name one business or product you have considered in the past few months and...
The automobile industry has undergone remarkable changes, and the dealerships that have embraced them have thrived while those that didn't were left behind. However, one aspect that's often disregarded is...
The R-word. The one no dealer wants to hear and well…none of us want to think about it.
Recession.
And though most economists are saying we’re not in one quite yet, there’s...
F&I has been stuck in a decades-old paradigm of being the last stop in the dealership before being able to drive off in their new car. And unfortunately, a step...
Who likes meetings? Not many of you reading this right now have department meetings at the top of your list of fun things to deal with every day at the...