Saturday, January 23, 2021
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Lloyd Trushel

How to engage more effectively with consumers and build trust...

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In the latest episode of F&I Today, Lloyd Trushel joins Jim Fitzpatrick to discuss the latest F&I trends across the industry. Trushel is an F&I coach, co-Founder of Consator Group, and author of “The Art of F&I.”  Trushel begins the conversation by diving into the current state of F&I departments. He says that there is […]
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digital

Non-dealer digital loan origination options attracting more shoppers

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An increasing number of car shoppers are securing financing options through digital loan originations outside of the dealer’s purview, according to new J.D. Power research. The 2020 U.S. Consumer Financing Satisfaction Study reveals that digital channels are sought more than ever to line up financing for new vehicles before the shopper makes their purchase, sometimes […]
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OfferLogix

How to provide consumers with consistent and transparent pricing options on...

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Today, we're pleased to welcome back Aaron Bickart, executive vice president and general manager of OfferLogix to discuss the importance of transparent transactions, which are...
listening

Why better listening in F&I is important to increasing PVR,...

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Most sales gurus will tell you that the pitch matters, the right questions matter, and that the ‘consultative sale’ is critical to high performance in F&I. But there is something that is more important to sales success and rarely every talked about. Certainly not talked about enough in the F&I office – the power of […]
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F&I

An F&I early touch is the most profitable transaction

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The F&I department is under constant pressure to increase profitability while enhancing the buying experience for the customer. The dealer wants increases in PVR and F&I product counts to fuel their reinsurance or DOWC positions. The sales department wants the F&I department to move faster so the customer does not have to wait. The back […]
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5 of the biggest issues facing the F&I office today...

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F&I departments are facing a unique set of challenges in today’s marketplace. While many dealers have recently made strong investments in digital retailing due to the COVID-19 pandemic, the digital push has made many dealers wonder how digital retailing will impact the future of their F&I departments. With experts forecasting the pandemic going well into […]
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margins

The Market Remains Uncertain but Your Margins Don’t Have to...

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Henry Ford famously said, “Don’t find fault, find a remedy.” This is exactly what dealerships have been doing since post-World War II when they first encountered margin compression. It was around this time that the U.S. auto market experienced an inundation of foreign-made vehicles and tightening governmental regulations. The result was fiercer competition between OEMs […]
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F&I

3 ways data analytics can help your F&I staff

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As the markets start waking up from their COVID-19 slowdown, F&I departments are also trying to get back in the groove they were in before all of this started in March. It’s a challenge, especially for the stores that may have had to lay off staff to save money. Part of the ramp-up challenge is […]
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OfferLogix

OfferLogix EVP Aaron Bickart on the importance of transparent finance...

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Joining us today is Aaron Bickart, executive vice president and general manager of OfferLogix, to discuss the marketplace today in regards to the vehicle, the customer, and the monthly payment. OfferLogix is a platform that allows vendors to provide penny perfect payments to their dealers.  Today, the customer experience is more important than it has […]
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Glassman Auto Group

How Glassman Auto Group took a more digitized approach to...

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Recently Cox Automotive chief economist, Jonathan Smoke, and his team gave their third-quarter update and the new car SAAR is now forecasted at 15.5 million units. It’s safe to say that despite everything 2020 has thrown at the industry, auto retail sales are strong. But the question now seems to be, how and where they […]
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