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Is it time for a fixed ops refresh? Here are 3...

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We’ve heard from many car dealers around the country who continue to face challenges like managing inventory and retaining staff. Today on Inside Automotive,...
fixed-operations - John Fairchild

What should car dealers look for when hiring fixed-operations employees? –...

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Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and improving every area of dealership fixed-operations. Fairchild begins the conversation by talking about how car dealers can improve their recruiting process. He says that he encourages car dealers to try running […]
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service

4 Disciplines that Create a Standard of Accountability in the Service...

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In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With the majority of showrooms closed at some point between the months of March and June, service departments largely became the breadwinners for the dealership. This meant that fixed-ops managers and service […]
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service technicians

Taking Care of Your Service Technicians

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. The two discuss the current automotive technician draught and how you can retain your technicians by providing incentives based on their performance.
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acquisition

Customer Acquisition and Retention

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. Jim and John discuss the customer acquisition in the service department and how to effectively retain those customers.   VIDEO TRANSCRIPTION: Jim Fitzpatrick: Hi everyone. Thanks so much for joining […]
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fixed-ops

Current Trends and Challenges in Fixed-Ops

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. Jim and John talk about creating a convenient customer experience, getting the most out of your team, and other current trends and challenges pertaining to fixed-ops.   VIDEO TRANSCRIPTION: Jim Fitzpatrick: […]
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newscast

Why Dealers Should Invest in More Training for Their F&I Staff...

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 CBT News Week In Review for Friday, August 2nd, 2019: Why Dealers Should Invest in More Training for Their F&I Staff – Adam Marburger &...
newscast

Generate More Fixed Ops Revenue Using John Fairchild’s 5 Step TO...

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 Today on CBTNews.com - Tuesday, July 30th, 2019: Generate More Fixed Ops Revenue Using John Fairchild's 5 Step TO Strategy If you're a salesperson working in...
return customers

The Importance of Having Return Customers in the Service Drive –...

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According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in the past year. So, how can dealers increase sales in the fixed-ops department in 2019? On today’s show, Jim discusses the importance of having return […]
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John Fairchild

How to successfully cater to younger employees

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  As a generation, they have been called everything negative you can think of: lazy, entitled, selfish, shallow, narcissistic. However, another name they are called that’s a little more popular is “millennial.” Those who belong to Gen Y also work at your dealership or could possibly be hired in the future. So what’s the secret […]
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