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customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Bernie Moreno

Seven Ways to Maintain a Positive Outlook When Living in Uncertain Times

A lot of unknown elements are challenging us and will continue to for the next few weeks. Not only are there health concerns facing...
emotional intelligence

Leadership: Emotional Intelligence Is Critical Right Now

The world has been turned topsy-turvy for automotive industry business leaders due to COVID-19. As I listen and watch reactions, commentary and observe new...
fixed-opsvideo

Focusing on the Fixed-Ops Department: What You Need to Know During COVID-19

As part of our continuing Coronavirus coverage, we’re pleased to welcome Kristin Williams, Dealer Development Manager at DealerPRO Training, Ed Whittle and Michael Lindberg...
phone

Get Back to the Phone Basics in the Face of COVID-19

The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable....

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...