World Hearing Awareness Day is March 3 each year, a day to raise public awareness on how to prevent deafness and hearing loss as well as proper ear and hearing...
Jim Fitzpatrick is joined by Mandi Fang and Tyler Anderson from Dealertrack DMS, at the 2020 NADA Show in Las Vegas, Nevada. Mandi is the Vice President while Tyler is...
At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Forrest Heathcott, President of the JM&A Group, a comprehensive dealer solutions company that has been in the...
In sports, there is a saying, “It’s All About the Jimmy’s and Joe’s not the X’s and O’s.” What that means is, having the right players, with the right talent,...
It is true what they say; you never have another chance to make an excellent first impression. At your dealership, the onboarding and training experience is your version of the...
Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with Alex Fraser, AVP of Pivet and GM of Mobility Fleet...
A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver the more subtle aspects of your...
In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No longer is it about selling cars,...
Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss changes in the buy here, pay here market...
In addition to being inextricably connected to their phones, Millennials are known for their passionate support of causes. As consumers, they prefer products and companies tied to global and communal...