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retail automotive service departments performance pro forma compensation

Understanding the key differences between service advisors and service writers

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What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive....
retail automotive service departments performance pro forma compensation

4 strategies to get the maximum effort from your entire team

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As the new year begins, dealers are looking to get maximum effort from their entire team. Celebrated trainer, speaker, and CEO of DealerPRO Training,...
retail automotive service departments performance pro forma compensation

3 strategies dealers can use to improve customer service in the...

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On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider...
service appointments

6 strategies to help your fixed-ops dept. sell more service appointments...

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In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are...
retail automotive service departments performance pro forma compensation

How to become a better fixed-operations manager in your dealership

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Welcome to the first episode of Service Drive with Don Reed, a monthly CBT News series focused on automotive fixed-operations. Hosted by the celebrated...
DealerPRO Training

DealerPRO Training CEO Don Reed on Rebooting Your Fixed-Ops Department

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With a shortage of technicians, strained advertising budgets, and a national pandemic, it can be tricky for dealers to navigate fixed-ops management. Service drives...
automotive newscast

CBT Automotive Newscast: July 15, 2020

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Today's Featured Interview: DealerPRO Training CEO Don Reed on Rebooting Your Fixed-Ops Department: With a shortage of technicians, strained advertising budgets, and a national pandemic, it...
fixed-ops

Focusing on the Fixed-Ops Department: What You Need to Know During...

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As part of our continuing Coronavirus coverage, we’re pleased to welcome Kristin Williams, Dealer Development Manager at DealerPRO Training, Ed Whittle and Michael Lindberg...
DealerPRO Training

DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today

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In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager Kristin Williams, along with dealers and fixed-ops professionals, tackled...
week in review

CBT News Week In Review: December 13, 2019

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CBT News Week In Review for Friday, December 13th, 2019: What November Sales Numbers Indicate for the Close of 2019 Here to give us an overview...